Bro,
Sincerely you are a cool dude and nice chap.
BUT you are not being entirely truthful here regarding my transaction with you and TiTAN.
For everyones info, I am the Singaporean customer who recently purchased Titans.
My first encounter with Titan was thru Stanley. He brought me to Titan for a test ride.
When I explicitly questioned him regarding his position with titan , he informed me that he is part-time for Titan now.
When I asked what will the difference be dealing with him compared to dealing with Titan directly, he assured me of better customer service and prompt replys to requests.
Second visit to Titan was for measurement of my car for the making of the coilovers, installation was to be a few weeks later. Because I come from SG all the way and cannot leave my car at titan for two or more days.
Appointment was made and confirm with Stanley for 9:30am. Part of Stanleys better customer service was to ride in my car to determine the characteristics of my ride, i.e. comfort and handling, and to explain how titans would differ from this. This would also form the requirements for the settings of the titans.
UNFORTUNATELY, Stanley was 2-hours late. I repeat 2-HOURS LATE.
No better customer service was done.
Instead Titan boss, took my car and me for a test ride and explained what he would do with the titans for my ride. Something Stanley said he would do.
OK measurement was completed without any other unfortunate events.
Installation was to be two weeks later.
Stanley asked me to deal directly we with him for all matters, pricing included.
Over the course of these two weeks, I negotiated pricing with Stanley as well as payment terms.
I also requested that he confirm that the titans were completed and that my appointment was confirmed with titan. I did this many times not just once.
Stanley LIED to me, i repeat LIED, and told me he had communicated to titan regarding price, payment terms and product readiness and appointment.
I took leave from my work on a firday specifically to install titans.
As agreed I arrived at titan at 9:30 am. To my shock, disgust and anger..... no appointment was made with titan for my installation. They were packed up with other cars to be installed and tuned.
I called Stanley and he said he would be late, LATE again.... nothing new right!!!!!
He appologised saying he forgot to inform titan of my appointment. So what was all the confirmation he gave me, many times when I asked if the appointment was confirm... all lies.
OK I am here in titan waiting for an appointment that is not made.... Titan boss asks me out for a drink. I put forth my situation to him. I only have this weekend to install titans, i took leave and travelled all the way from SG to KL just for this installation.
Out of the kindness of his heart he agreess to install for me today.
Back at the shop he moves aside an alfa and another car just to install my car.
Talk about good customer service.
Installation goes on as usual, but wait where is my agent, stanley, late again, he arrives only at lunch time. And buys me lunch nice of him THANKS.
Just before installation completes stanley leaves. But before he leaves I ask him to confirm our agreed price and payment terms. He goes to the back of the shop and comes out saying it is confirmed.
BUT.....
When payment time comes, princing is as agreed but the payment terms are not acceptable with titans. Where is my agent, stanley, to sort this out with titan. NO WHERE....
Again I speak to the BOSS and seek a compromise with him. A compromise was made and transaction completed.
Before I leave I thank him for him assistance in accomodating a queue jumper, myself, and for compromising on the payment.
He advises me to deal directly with him for fututre purchases of titans. to avoid any further miscommunication and misunderstanding.
CONCLUSION.
1. Punctuality is a problem.
2. "Promised" better customer service in this instance is not met
3. Appointments are not made.
4. UNTRUTHS are told.
5. Agent commits to terms which supplier did not agree/
6. Agent is not around to clear misundertsnaging.
SORRY BRO, but the actual picture must be communicatd.
