Hi all,
I was involved in accident in Chinese New Year. My car is Perodua Kenari. The condition is not too bad. Front part, engine not affected, just the airconditioner. Behind part a little bad, kemek till near the tire part.
However, I leave the car to the towing company to fix it. The shop is somewhere near damansara there. Till now, two months also have not finished fixing. Everytime (one week once) I called to ask, the receptionist say fixing and fixing. and they said need a month. I asked what they fixing and the progress, she said the car very bad condition, need one more month
Until two weeks ago, at last the receptionist give me a number of the technician ask me go ask. So I suspect the only fix two weeks ago. I think they want to claim from insurance the workman allowance.
I lost trust in that shop la. When they start to fix, they said MAYBE will need to send to puspakom to check after repair. They said insurance will not cover the cost. So they said it will be troublesome if I go to do it myself. I will need to pay RM350 for their runner to do it for me. From what I know, to send it to puspakom is our own decision, I called puspakom and then they said it is up to me want to send or not.
Another sign that I dont trust this shop is: my front light not broken during the accident, they took two hours to tow the car to police station. After reach station, the two front light broken.
I did not managed to take picture:(
So I assume they want to send it to puspakom to earn extra money la.(p.s my car was not that bad in accident, maybe hit a little on the body frame). I called and said I will send it myself. Then the receptionist said CANNOT. I will need to go putrajaya to get letter from JPJ in order for me to drive the car out when finish repair. I called JPJ, they said no such thing.
So now, the service provided from this workshop is bad. The receptionist is bad. and the sign they show me is that they just want to earn money. I dont think I can trust them anymore. Today I called, they said will need 2-3 weeks to repair. My friend's car, accident worse than me also take 3weeks to repair only.
My question to all experience people here:
1) Do I really need JPJ letter to take my own car out? I have my right to take the car out right?
2) Where can I send my car to check whether they put original parts for me? I am afraid they claim original part and put ciplak part for me. Can I ask perodua service center to verify for me?
Please give me more information, 1s time accident. I will tell the shop name after finish repair. If they really con me, I will spread my bad experience so that ppl can be careful.
Thank you in advance for your info.
I was involved in accident in Chinese New Year. My car is Perodua Kenari. The condition is not too bad. Front part, engine not affected, just the airconditioner. Behind part a little bad, kemek till near the tire part.
However, I leave the car to the towing company to fix it. The shop is somewhere near damansara there. Till now, two months also have not finished fixing. Everytime (one week once) I called to ask, the receptionist say fixing and fixing. and they said need a month. I asked what they fixing and the progress, she said the car very bad condition, need one more month
Until two weeks ago, at last the receptionist give me a number of the technician ask me go ask. So I suspect the only fix two weeks ago. I think they want to claim from insurance the workman allowance.
I lost trust in that shop la. When they start to fix, they said MAYBE will need to send to puspakom to check after repair. They said insurance will not cover the cost. So they said it will be troublesome if I go to do it myself. I will need to pay RM350 for their runner to do it for me. From what I know, to send it to puspakom is our own decision, I called puspakom and then they said it is up to me want to send or not.
Another sign that I dont trust this shop is: my front light not broken during the accident, they took two hours to tow the car to police station. After reach station, the two front light broken.
I did not managed to take picture:(
So I assume they want to send it to puspakom to earn extra money la.(p.s my car was not that bad in accident, maybe hit a little on the body frame). I called and said I will send it myself. Then the receptionist said CANNOT. I will need to go putrajaya to get letter from JPJ in order for me to drive the car out when finish repair. I called JPJ, they said no such thing.
So now, the service provided from this workshop is bad. The receptionist is bad. and the sign they show me is that they just want to earn money. I dont think I can trust them anymore. Today I called, they said will need 2-3 weeks to repair. My friend's car, accident worse than me also take 3weeks to repair only.
My question to all experience people here:
1) Do I really need JPJ letter to take my own car out? I have my right to take the car out right?
2) Where can I send my car to check whether they put original parts for me? I am afraid they claim original part and put ciplak part for me. Can I ask perodua service center to verify for me?
Please give me more information, 1s time accident. I will tell the shop name after finish repair. If they really con me, I will spread my bad experience so that ppl can be careful.
Thank you in advance for your info.