Hi DavidDear rayracing79,
This is David, representative for Ducatus Finest Motor Oil. To my dismay, I am also shocked to hear that Ducatus engine oil have caused such a disturbance to you and your ride. It is almost impossible for any engine oil to cause engine damage over 2 day of usage. Nevertheless, we would like to investigate on this matter. I would appreciate your assistance into providing me the following:
-the damage parts that you claimed that were caused by my engine oil;
-an sample of my oil (est 200ml) that you have poured into your engine;
-information of your car make, model and engine type.
Upon receiving all above, we can proceed with a lab test, as selected by our insurance agent (AXA).
Should the test proofed to be as your claim, we will take full responsibility and make good to your losses.
Please get all the above prepared and send to me by end of May 2013 as all claims must be done promptly and systematically as required by the insurer. In the meantime, I hope that the discussions and assumptions could be stopped before any test report is out.
I hope to hear from you soon.
Regards,
David
Ducatus Sales Representative
Many cars are using this viscosity now.....Sorry to read about this.
I was once saw a newly-serviced car which sounded like orchestra.
It was caused simply by using oil meant for K-car (5W30/10W30), poured into a car which is not a K-car.
The oil was labeled Perodua. Can use on non-Perodua cars?Many cars are using this viscosity now.....
Yes... though its only a Semi Synthetic. Not a good idea pouring it into a Mercedes Benz or a Volkswagen which requires Fully Synthetic Oil that meets MB 229.51 for MB or VW 505.00 standards.The oil was labeled Perodua. Can use on non-Perodua cars?
That is only the brand, House Brand.....The oil was labeled Perodua. Can use on non-Perodua cars?
Of course. Mitsu on Proton, Proton on Mitsu.The oil was labeled Perodua. Can use on non-Perodua cars?
hmmmmHi David
Good to hear from the representative taking proactive measures to help the customer and his alleged issue with your product.
I have some questions for you.
Are your products officially certified by API? ACEA?
I know your product most likely meets and exceeds their standards, but does it have OFFICIAL CERTIFICATION?
What base stock is it? Group I? II? III? IV? V? Hydrocracked III? XHVI?
Where is it blended?
Where is it packed?
Do you consider your products for
1. General use (no better than factory fill)
2. High mileage (e.g. Mobil 1 Extended Performance)
3. Performance? (e.g. Torco, Motul 300V etc.)
Thank you.