This is not the first time I've heard complaints about Naza. Before I moved back to Malaysia from overseas I'd hear about Naza in such a positive light. These days I hear horror stories about how their cars smell of cigarette smoke, have cigarette burns all over the seats, how they refuse to return deposits when they couldn't deliver what was promised and had to be sued, etc. This is pretty sad, but I'm not surprised. I have had heard and read so many horror stories about used/recond car dealers here and overseas that I kept telling myself never to buy a used car again, but what did I do?!?!......what a total regret of a lifetime.
I just purchased a recond car from CF Import Auto. It had low mileage and upon visual inspection everything looked pretty good. I'm no expert on cars so didn't go into inspecting under the car, etc., but did test the engine and all the gadgets in the car, and all seemed fine. The car looked clean, but then again the covered yard was kind of dark. Anyway, I finally agreed to purchase the car. Firstly it took forever to get the car registered. Then after a few weeks I came to collect the car there was sticky stuff all over the dash, scratches on the wood and plastic panels, cracked and balding tires, strange sounds coming from the engine, etc. Anyway, to cut a long story short, I was given a 1-2 month warranty on the car, and obviously if I found anything wrong I have full right to take it back to have fixed, right? WRONG! In the following days I would find new problems with the car and had to take it back to have fixed, and they would do such a cheap and shoddy job "fixing" it that I had to bring the car back at least twice for each problem to have fixed properly a second time. And each time I contacted the salesguy with a new problem he would get all annoyed and often just ignored my calls or messages.
The most recent problem was with the bumper that was starting to drop off the main body. I took it to them to have fixed, and they had me follow them to one of their bodyshops. They guys then tinkered with the bumper for 30 some minutes and then finally told me it was all done. I took a closer look at the bumper problem and it looked exactly the same as it did when I took it in. I then told this to the salesguy by SMS, but he ignored me. Then I decided to take the car to my own people to check and have fixed. It was found that the bumper clip was broken and had to be replaced. In less than 30 minutes the part was ordered and it was fixed perfectly. I then sent another message to the salesguy simply to let him know that I had the problem fixed. To my utter shock I received a rude and sarcastic message back from this jerk who told me that, if I wanted a nice car then I should go and buy a brand new car!....and to basically stop bothering them over every problem with the car. So much for courteous after sales service!.....I will never deal with these guys again.....I didn't want to to begin with, but my friend kept bugging me to give them the business as they were supposedly "nice and honest".....dumb me actually believing there are nice and honest used car dealers in existence. I then read about one cardinal rule about never buying a car from a dealer just because your friends tell you to. Well, I have now learned my lesson and will never buy used again.
sorry to hear your story. A lot of used car dealer is super fuck up. One of the good example is my company 528i BMW which we bought from Yap Brothers in Cheras, you can recognise their company easily, its beside the main road with bright yellow signboard. And ya my company case also more or less same as yours, after good recommendation from some friends, we decide to get the car from this used car dealer. 1st instance of checking the car, everything seem all right, they promise the car will be register and deliver to my company within 1 week, it end up more than 1 months waiting for the fucking car. When the car were deliver to my company all the problems start surfaces. They even "take out" whatever thats good condition in this bmw and "switch" to their own other bmw, replace them with those poor quality one. And they say its good to drive for daily purpose, won't be any problem.
To cut the story short within one month, this car give me super headache,
brake pump failure when i was doing 100 km/h,
engine overheat when car station more than 10 minutes,
fuel pump clogged,
fuel pump failure,
water pump failure,
aircond ecu failure,
aircond fan failure,
rear brake light all not working,
gearbox failure,
all absorber already leaking,
the projector headlamp all not working,
all the switch of the electric seat is not working,
all the emergency car tools and sign all gone,
the throttle cable jammed,
the firewall board whole piece drop off,
Can you imagine within one month already spend RM50,000 to maintained this car. The used car dealer dare to say is road worthy, wonder how this can pass the Puspakom inspection?
All i can say is that never trust used car dealer, do the checking yourself before acceptance of delivery. If you do not want to take the risk, get a new japanese car or at least get a Perodua car.
And one last word, like my company case, I instigate a legal action against them already just to teach them a good lesson.
, yesterday I heard rumors saying that Naza is going down as the son cant handle the company himself and sumore with a bad service reputation and their sales people are not efficient and friendly, plus all the complaints for the bad conditions of their re-badged cars - all adds up to tarnish the company's name. 
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