wah, this thread is ALIVE! hahaha
Anyway, it ain't the customer's fault for being a bitch (if they had been) and a supervisor-wannabe (if they had been) because MANY, and I say again, MANY workshops in malaysia is NOT HONEST with the running of their business. So, who's fault is it if we interfere and 'supervise' the mechanics, eh? You mechs only do their work just to get it done with and get the customer out of the premise so a new one can come in just to be treated the same way, and this process repeats for all customers except maybe for those really close ones. You don't give proper explanation on what you're doing and when you touch other parts of the car, you don't explain to the customer to help them understand. Instead, the customers have to ask what's going on and when they do, you mechs think we don't trust you or we're trying to supervise you. That leads to all sorts of misunderstanding when in the first damn place, you mechs could just explain to the customer what's happening so they could understand it and let you mechs go on with your work. And when the customers complain about the work shop to other potential customers, you mechs blame us for trying to kill your business. Yeah, maybe we customers do not have as much knowledge about vehicles as you mechs which is even more of a reason why you should explain when the customers ask. Giving us back some black moody face and explaining things to us with a crap attitude only makes things worst so if you mechs look at the whole thing, it all started with you mechs in the first place. Of course, on the contrary, if you get build-a-condo-in-1-week customers, then it'll be considered as an exceptional case but really, how many customers will be all that bitchy? If most of your customers are like that, then maybe;
- you should ask yourself why your most of your customers are always being bitchy, eh?
- that area where your workshop is located contain mostly build-a-condo-in-1-week customers. In this case, consider relocating your workshop or try to find a work around.
Not that much time to explain to the customer what you're doing when they ask about it? Then don't blame them for starting to supervise or bitching around. It is their car and they have every stupid right over every single mm of their car. If you're going to reply and say, "If you don't trust us with your car, why come here in the first place?", then it only shows just how 'GOOD' you mechs are in running a customer-service based business.
In certain cases, the customers will be wrong also. So, customers are not always right but if the customers are wrong and trying to be right, please read back above again and explain to the customers why they are wrong, instead of just replying, "I don't know la, you ask him la" or "it's like that wan la, want to do or not?"
Over all, this subject is TOO controversial. If the customer and the mechs are to debate about it, it'll be never ending. So the question to autochild could be, "Are you happy now that you have blasted straybullet with all your facts and justification? If you are, now, tell me what great achievement did you get from lashing out your facts at straybullet? Got US$1million for doing so?" and just to be fair, my question to straybullet would be, "Now that you have made it known to people about your bad experience at autochild and some even joined you in lashing out at autochild (and possibly even spread the bad news about autochild further beyond internet), what great achievement did you get out of doing that? UK$1million?"
Sorry, maybe I contradicted my earlier posts where I seem to have sided on straybullet but then again, thinking about it a few times and from various directions, I just thought I shared my above post with you guys.
All in all, I don't side nobody so if anybody is willing to have a good time with me over some early morning dim sums at kuchai lama, I'll be glad to do so with y'all. hahahaha Oh, klang bak kut teh would be good too. Can ask mag9556 to show around since he's familiar with klang area. hahahaha
Peace and be merry, y'all ! :D
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