davidlow,
I have been in this line for 7 years, and sadly to tell you, I have never heard off and seen one insurance claim used a genuine or new part.
Its common practice the those guys use cutoff and generic prod to repair and the adjuster is just another b&^t&%d at work....
But if you got time and mood you can do this....
1 make a list of your need parts to repair the accident
2. quote them along with the workmanship
3 call the adjuster and ask for approval to repair
4 fix it and then ask adjuster to verified it
5 claim the money from insurance...
In real world and the insurance paper you signed does gives us the consumer right to repair the car to it original condition. Here is the tricky section. Using generic and repaint or recond used part to will restore it to [ori] state. So why the insurance workshop want to cut down their margin in order to please you ?
haha....