Folks... read this...
> > Hi,
> > > >
> > > >
> > > >Please read, very interesting.
> > > >
> > > >Never underestimate your Clients' Complain, no matter how
> > > >funny it might
> > > >be!
> > > >
> > > >This is a real story happened between the customer of General
> > > >Motors and
> > > >its Customer-Care Executive.
> > > >
> > > >A complaint was received by the Pontiac Division of General Motors:
> > > >
> > > >This is the second time I have written to you, and I don't
> > > >blame you for
> > > >not answering me, because I sounded crazy, but it is a fact
> > > >that we have
> > > >a tradition in our family of Ice-Cream for dessert after dinner each
> > > >night.
> > > >
> > > >But the kind of ice cream varies so, every night, after we've
> > > >eaten, the
> > > >whole family votes on which kind of ice cream we should have
> > > >and I drive
> > > >down to the store to get it. It's also a fact that I recently
> > > >purchased
> > > >a new Pontiac and since then my trips to the store have created a
> > > >problem.
> > > >
> > > >You see, every time I buy a vanilla ice-cream, when I start back from
> > > >the store my car won't start. If I get any other kind of ice
> > > >cream, the
> > > >car starts just fine.
> > > >
> > > >I want you to know I'm serious about this question, no matter
> > > >how silly
> > > >it
> > > >sounds:
> > > >
> > > >"What is there about a Pontiac that makes it not start when I get
> > > >vanilla ice cream, and easy to start whenever I get any other kind?"
> > > >
> > > >The Pontiac President was understandably skeptical about the
> > > >letter, but
> > > >sent an Engineer to check it out anyway. The latter was
> > > >surprised to be
> > > >greeted by a successful, obviously well educated man in a fine
> > > >neighborhood. He had arranged to meet the man just after
> > > >dinnertime, so
> > > >the two hopped into the car and drove to the ice cream store. It was
> > > >vanilla ice cream that night and, sure enough, after they came back
to
> > > >the car, it wouldn't start.
> > > >
> > > >The Engineer returned for three more nights. The first night, they
got
> > > >chocolate. The car started. The second night, he got
> > > >strawberry. The car
> > > >started. The third night he ordered vanilla. The car failed to start.
> > > >
> > > >Now the Engineer, being a logical man, refused to believe that this
> > > >man's car was allergic to vanilla ice cream. He arranged,
> > > >therefore, to
> > > >continue his visits for as long as it took to solve the problem. And
> > > >toward this end he began to take notes: he jotted down all sorts of
> > > >data: time of day, type of gas uses, time to drive back and forth
etc.
> > > >In a short time, he had a
> > > >clue: the man took less time to buy vanilla than any other flavor.
> > > >
> > > >Why? The answer was in the layout of the store. Vanilla,
> > > >being the most
> > > >popular flavor, was in a separate case at the front of the store for
> > > >quick pickup. All the other flavors were kept in the back of the
store
> > > >at a different counter where it took considerably longer to check out
> > > >the flavor. Now, the question for the Engineer was why the
> > > >car wouldn't
> > > >start when it took less time.
> > > >
> > > >Once time became problem - not the vanilla ice cream Eureka!!!!
> > > >
> > > >The engineer quickly came up with the answer: "vapour lock". It was
> > > >happening every night; but the extra time taken to get the
> > > >other flavors
> > > >allowed the engine to cool down sufficiently to start. When
> > > >the man got
> > > >vanilla, the engine was still too hot for the vapour lock to
> > > >dissipate.
> > > >
> > > >Remember:
> > > >Even crazy looking problems are sometimes real and all
> > > >problems seem to
> > > >be simple only when we find the solution with a cool thinking.
> > > >
> > > >Don't just say its "IMPOSSIBLE" without putting a sincere effort...
> > > >
> > > >Observe the word "IMPOSSIBLE" carefully... Looking closer you
> > > >will see,
> > > >"I'M POSSIBLE"...
> > > >
> > > >What really matter is your attitude and your perception.