Who has Maxis Broadband ?? n bad customer service

[GrimReaper]

mr chua tiong fu da 2nd@satrian_95 ...gud kao kao punya conversation.. but u miss out the shoutin part..hehehe

 

[driftkingII]

Wow satria... love u man... :P

yeah i think after u scolded them, my line became better...

actually i am not sure if u met the rude ones... i met one rude one... i told my name, he started nak cari pasal with me thinking i was rude.. i told him my name 3 times... in the end he said "sorry"

ok, i will tell u my conversation yesterday n i can say it was my 1st to scold this guy

Maxis: Hello (u can here like pasar already some how some what maxis was down so they have to layan all this people who are angry)
Me: Hello, is this maxis broadband i have a problem with my modem.
Maxis: May I know who am I speaking to
Me: Mr. Syed
Maxis: Mr. Syed can you give me your account number
Me: 017-XXXXXXX
Maxis: What seems to be the problem sir ??
Me: Well, i cant go to some websites and also i cant instant messaging with my frens. This thing has been going on for weeks. Also i cant use your phone also i tried to contact in the afternoon ur place was engage..
Maxis: Could u give me the names of website sir ??
Me: yahoo.com, hotmail.com blogspot.com, myspace.com, cnn.com, aljazeera.com, some aussie website n others.
Maxis: Yahoo.com ???
Me: yes, ...(coversation disturb)
Maxis: Is your maxis light on ?? (So dump.. then why i call, modem also beside me)
Me: it is on, I was thinking you maybe block some of the websites for maintenance.
Maxis: No, we never block websites. we maxis broadband wireless never block websites. Maybe the website is down (Oh the same old crap... how can i can access another way n u did this to youtube, now here where i flame him)
Me: Then ??? Tell me how can i access in this free proxy iphide thingy website where i found out the website was not down.
Maxis: Mr. Syed, we also never change the IP.
Me: ok fine, then tell me how you block P2P ????
Maxis: P2P is a different story..
Me: Different?? How about my msn ?? (according to maxis bb they said when they block p2p, MSN messenger will be effected)
Maxis: I said, my superiors and technician told me that we never block websites.
Me: Then ?? how i can access this website in another way ??
Maxis: Are you using different line sir to access ??
Me: NO, I AM USING YOUR MAXIS BROADBAND. IT IS ALREADY DAYS N GOING TO BE WEEKS. I CANNOT LOGIN MY INSTANT MESSAGING AND NOW WEBSITES.
Maxis: ... (no speech until he changed topic) Sir please go to 192.XXX.X.X n tell me u are connected or not
Me: connected, bcoz i am talking to you it is UMTS. If i dont talk to you it will be HSDPA.
Maxis: If HSDPA sure u will get fast line and maximum satisfaction. (He didnt read his own maxis bb website ke ?? it says now they have a problem if u call using the modem u cant access internet temporary n they will complete fixing it next year)
Me: I dont care HSDPA, tell me why i cant access all this website ???
Maxis: Sir, i told you.... (i interupted)
Me: I dont think so, you some how blocked it, i have used this free proxy website to access and there is no problem.
Maxis: What is free proxy ??? (the dumpest question ever)
Me: free proxy is like a website browser that helps u go to another website
Maxis: I am not clear about it sir.
Me: Fine, lets say you in a school, univeristy or library and they block certain websites so this free proxy thingy helps u access those websites.
Maxis: Ok, Mr. Syed. I will reset your location. (gives up)
Me: B4 i go are u a trainee ??
Maxis: No, I am a senior bla bla bla bla. Any problem please call us again.
Me: I will if you do not fix it. And MAKE SURE I CAN CALL YOU AGAIN. I TRIED MANY TIMES BUT U ALL DIDNT PICK UP
Maxis: Ok, thank you for using maxis....

see.. what kind of operater is that ??? dont know about his own company he is working n dont know all this internet crap ???

Worst he was not a trainee, seriously the trainees some of them a plain dump n stupid.. I remembered i asked them about instant messaging (i cannot access msn n all) n they told me to change the MS OUTLOOK settings with the help of their supervisor..WTF !?
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[Jose]

im having a poor internet with my streamyx too..i don't have the can't log in problem but every msn msg i sent is delayed, even to the computer outside the hall takes 3 minutes to reached. the speed is even slower than dial up. damn fucked up man, it's already few week. called tm net but they just keep on put me on hold ! anyone having the same problem here ?

 

[tth tyre]

i dont what wrong with maxis customer service nowaday...I has call to enqury so IDD code to call my bro at oversea while urgently family issue..The operator person has spoken to me:Sorry sir,i will get back to u in awhile.and can u call back later?
I was think,What the hell of maxis people doing?or Mr.Ananda not feel like doing bussiness since fully take control of Maxis?

 

[Tohsan]

i tot tmnut is bad,this maxis is hopeless!

 

[driftkingII]

i dont what wrong with maxis customer service nowaday...I has call to enqury so IDD code to call my bro at oversea while urgently family issue..The operator person has spoken to me:Sorry sir,i will get back to u in awhile.and can u call back later?
I was think,What the hell of maxis people doing?or Mr.Ananda not feel like doing bussiness since fully take control of Maxis?

Ala... ananda got that RM30 Million Sh*t.... n he dont care one la... the stupid AF n ASTRO @15 can help his money grow... (HOTLINK, AKADEMI FANATASIA n MAWI). dunno true or not most people said "everytime u vote for AF, Ananda get the $$$$$"

look at his face so scarry
http://businessmalaysia.net/uploadex/2006/08/millionaire/Ananda%20Krishnan.jpg

offtopic a bit... damn la.. I am sick n fedup with people in the entertainment bussiness incluiding Freddie Fernendez... all the care is MAWI MAWI MAWI... we can say mawi is more exposed than other talented n powerful artistes...

Today if u are lucky.. u can find.. Mawi glasses, Mawi in careffour, Mawi Hotlink, Mawi AF, Mawi Oil, Mawi prefume, Mawi Coin, Mawi Stamps, Mawi, Mawi, Mawi.. everywhere go sure Mawi one la... until got Mawi Mineral Water.. oppps forgot.. Mawi mineral water was sue by the original company bcoz of copyright issues.. the company sue both mawi n fans.. wow.. just imagine Illegal stuff open so grand...

ok back to maxis... Tohsan trust me... it is hopeless..

yesterday was WORST.... NO SIGNAL ??????????? I had to call them to activate the signal...

also MSN have to retry many times

 

[satria_95]

My hand phone lost it's signal and the message "Select Operator" appeared on my phone when I was in Bukit Bintang shopping center today. Can you believe that shit? If I ever have free time to call them, my foul words are gonna lash out. Before today, my phone also lost it's signal along jalan sultan ismail and occasionally along jalan duta. When I set my phone to use gsm mode rather than 3g mode, the signal comes back on. I suspect maxis 3g is having problems. Which to me, 3g is bull crap.

 

[BlackSamurai]

many company outsource their call center, Celcom for example, i'm not sure if Maxis is one of them.

 

[satria_95]

BlackSamurai,
I doubt celcom outsource their call center. I been to their building at jalan semarak (I think), the one that's just a bit of a drive away from Menara Citibank, and they have their call centers there. Maybe the outsource company is using their building and office space as call center, that I wouldn't know. hehe But I heard celcom debt collectors are blardy gangsters.

 

[driftkingII]

Since Maxis told me MSN will have problems together with P2P n will be fine at 1am... actually NOT !!!

now i cannot on my MSN... MSN say not connected also but troubleshoot said it is OK... i hated maxis when they said "We have decrease the bandwitdh,"

updated... here we go again... cannot enter websites

 

[satria_95]

driftkingii,
it's time to change to streamyx ler. At least telekom has a monopoly over the back bone cables.

 

[driftkingII]

driftkingii,
it's time to change to streamyx ler. At least telekom has a monopoly over the back bone cables.

i would love to... but the Bandar Utama area where I am living is using maxis line also Streamyx wireless signal is bad.....

the TMnuts guys tested the line already

 

[tth tyre]

i think celcom improved quite alot nowadays....no doubt i using celcom more...

 

[drag_addict]

Any forummers from Miri?..
How's the coverage of the free broadband you guys enjoying?..
Next coverage gonna be Mukah,Bintulu,and soon the rest of S'wak...
Wonder if they can do the same thing here...

 

[driftkingII]

another BS i called maxis... they finally said doing upgrade... i meant 1 week then u said "ooh we are upgrading since last week," WTF !?

BLOODY HELL.... like this ah ?? So powerful maxis.. doing sh*tty service...

they said tomorrow will be fixed... i will test n see if what they say is TRUE !!

I called the girl operator seems to be not good in answering my question n keeps on changing the topic...

Also... i think after they fixed it.. the d*mn technision will call me n ask is the problem occuring again ??




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[zephyr3d]

driftkingII ...... i didn't follow up wit your postings.... but... is maxis the only available ISP at your area? rather odd.

maybe it is time to change ISP....

 

[driftkingII]

driftkingII ...... i didn't follow up wit your postings.... but... is maxis the only available ISP at your area? rather odd.

maybe it is time to change ISP....

the place where i am living. The house line is Maxis.. there are a few alternatives like Jaring n Maxis.. Jaring was never like this...

i called them again. It seems my line is not functioning... they say 5am fixed.. but still same problem.. cannot get connect to certain website n cannot MSN...


this idiot on the phone.. he only cannot do anything but make a report

so all my previous reports were not taken seriously la i guess....

have to wait till May to get a better line...

Satria.. did maxis solve ur problems ????

they said to me.. they have solve all others problems but not me.. i know there are BS-ing

 

[satria_95]

driftkingii,
usually, agents who answers the calls don't know jack shit about tech stuff. All they do are front line jobs which are to tell you some basic bullshit and then open a ticket for you. You can open another ticket and ask for a rebate. Either that, or you could just take your laptop to the nearest cafe and tap into their wifi. hahaha

 

[driftkingII]

driftkingii,
usually, agents who answers the calls don't know jack shit about tech stuff. All they do are front line jobs which are to tell you some basic bullshit and then open a ticket for you. You can open another ticket and ask for a rebate. Either that, or you could just take your laptop to the nearest cafe and tap into their wifi. hahaha

well, if i want go to ZTH badly i will be in cafe (starbucks is the closest to my house).. most of the time i will be in cafe.. bcoz most of the time cannot be connected to zth even slow.. it is gettin slower...

call maxis today for enquires... bcoz they told me kalau line still bad call them la...

so i call.. n this idiot named Avinash (sorry k) he told me to do every dump procedure that i have done.. like reset modem, change settings, change this n that n even told me to disable my network settings n surf the net.. NOW WTF is that !?

By the way, i screw him many times..... until most his procedure failed n also... he somehow speechless... sorry to say he is not a trainee...

worst also he didnt know maxis was under UPGRADES ?????

he only said "we know a lot of people bcoz cannot go msn, hotmail n yahoo,"

now raya i dunno where la to surf... i got guest to entertaint....

 

[satria_95]

driftkingii,
with this kind of service, it shows just how ignorant and tidapa attitude malaysian business people are. No wonder our country still stuck in dinosaur age.