Problem with Proton Exora

[chongch]

well debated...rationally, like proton brand, we were born in Malaysia and if we do not support our own things, who else will...think rationally...just hope our gov is sensible enuf to give more incentives for Malaysians to own our own makes...cheers...

 

[Veloc]

well debated...rationally, like proton brand, we were born in Malaysia and if we do not support our own things, who else will...think rationally...just hope our gov is sensible enuf to give more incentives for Malaysians to own our own makes...cheers...

Mindset like this... Give incentives to local car buyers... This is the thing that destroys the market balance, give an unfair advantage, make our local carmaker too comfortable and uncompetitive, and make them rob the rakyat, and indirectly forcing rakyat to buy cheapskate quality cars.

I believe i supporting local. But if after 20 over years the performance still like that, or even worse, it clearly shows that they are taking advantage and being comfortable with incentives. Earlier models or proton, such as saga, wira, and perdana even have better build quality than some models today.

I believe in supporting them when they just started. We should support and be proud. At least let them get established first. But if after 20 years still f*ed up, hey... Isn't it clear that something is wrong?

---------- Post added at 02:29 AM ---------- 6 hour anti-bump limit - Previous post was at 02:19 AM ----------

owtaman...

Sure hope you get to resolve it soon. Maybe you can try service centre in other areas?
Do update us when your problem is resolved and let us know the cause of the vibration....

 

[DanzEterna]

ive called up icare before, their follow ups with customer sucks.
never call me back also.

owtaman, hows the exora now?

 

[CPS Turborai]

Sorry to hear about your problem....

I'm also using exora.... First Batch.... not much problem except Thermo amp....

After 2 month used i BOT to my exora....

 

[owtaman]

I made several follow-up calls in the past few days to both i-Care and the Proton 3S center after waiting for the 'Official Letter' for months to explain the issue(which never arrived). I call up and requested the Proton customer service to explain to me what is actually contained in the letter so that I dont have to continue waiting. I was then told that the letter was actually to inform me that this issue is actually not an issue, well atleast to Proton officially. That made me furious and contacted the 'Chief Technical person' from the 3S center, which I told him that since he does not have a solution, I suggest to replace the wheel bearing as part of solution, he said he will check and reply to me as soon as possible, but it turn out that he was merely trying to buy time and he has now stop answering my call.

Any suggestion ?

 

[Civic-R]

Proton knows Malaysians will definitely buy their products coz of the price compared to Japs or Koreans. That's y they don't reli look into QC. Their mindset is more like 'Mau beli, beli. Tak mau beli, tak apa'. I've been a Proton user myself. My 3rd car, NO MORE Proton. Good luck in your case bro...

 

[owtaman]

Sorry to hear about your problem....

I'm also using exora.... First Batch.... not much problem except Thermo amp....

After 2 month used i BOT to my exora....

What's a 'Thermo amp' ?

 

[prototype_x0]

actually...u don't really hoping that i-care would remember evry single person they promised...since it was their allday long job to talk with ppl..and human,tends to forget...

so....i think your option to left it at the dealer might help u out a bit in term of working hours barrier....


gudluck

in my opinion, if they promise to call you, they should call you back. but having similar experience with proton before, they are the one that will never bother to call you at all except for

1. to tell you car ready to be collected

2. to tell you car finish service and ask you to come and pay

other than that, if they say will call back later, please help yourself by thinking that is their empty promise

haha..dun worry...i've no relation with proton or proton didn't pay me to help them out....

but i'm just a positive thhinking and a DIY person..so normal la me would search for best solution....(yes..don't need to depend on i-care...they are 0% of knowledge about mechanical thing on cars..just 100% excuses..)

same like i-care on TM.... hahahahaha....

off topic, but honestly my experience with TM careline is pleasent one. two times having problem with streamyx and they professionally handle my problem. you can compare proton i care with astro care line, both are bad.

 

[owtaman]

Oh yes I have to agree that Proton i-care is comparable with Astro care line, both are equally bad.

 

[sunnzth]

Hi owtaman,

Have your problem been solved? I have the same symptoms with my one-week old Exora.

Regards

 

[owtaman]

Problem not solved, the car is with Proton Center of Excellence for one week already(Yes I finally took the trouble to send it all the way there). At the end of the past one week, I was told that brake rotor were replaced and on-wheel balancing done(my mechanic can do all this in one day but Proton needed a week), test drove it, wobbling is worse than before(occuring to wider speed range now).

I told them I will give them another week, after that I will take it as Proton is not able to fix their own product despite giving them one year to figure it out on a defect which is reported upon taken delivery.

Also called them a few times requesting for returning my call coz I have some suggestion/leads for them to fix this issue(the guy on the other side promised to call back by today), without surprise no calls were returned, called their i-Care line today at 4.45pm, no body answering the 'care' line, I guess the office hour is over already.

 

[dr_snape_79]

As usual Proton management is suck..

 

[owtaman]

To,
PROTON Holdings Berhad Chairman Dato’ Sri Mohd. Nadzmi Mohd. Salleh,
PROTON Holdings Berhad Group Managing Director Dato’ Sri Haji Syed Zainal Abidin Syed Mohamed Tahir,

This is a defect upon delivery that you are not able to fix, the car is now in your 'Center of Excellence', you can 'loan' it or keep it for your technical team to figure out what's wrong as long as you wish but can you please compensate me on the monthly instalment that I am still paying while I dont get to use my car ? Just to be fair ?

Or, how about we do a swap with your nice green Lotus Evora(the Evora fonts design does not seems much difference with my Exora anyway) that park in the basement of your C.O.E so that when you start to miss your Evora you would share the same feeling like how I miss my Exora and would motivate you to speed up the repair/rectification on my Exora ?

I promise I will only bring it to Sepang maximum twice a month and I will take care of it just like how I treat my GTS, what do you say ?


Your sincerely,
A frustrated customer for one year and counting

 

[dr_snape_79]

Good bargain Owtaman.. let see either they will respond to your comment here or just keep their mouth full of s**t shut up.

 

[owtaman]

Thanks for the support, I have just sent the URL of this forum and my request in the previous post to below.

PROTON Holdings Berhad - Contact Form

---------- Post added at 12:50 AM ---------- 6 hour anti-bump limit - Previous post was at 12:43 AM ----------

This is how some dude in China would do to their car(Lamborghini) when they are not happy with the poor after sales service.
Do I need to do this to get Proton's attention ?

YouTube - Lamborghini Gallardo unsatisfied owner

 

[EDDYSW20]

Yo guys, I've sold my gorgeous MR2 Turbo and am thinking of getting an Exora Turbo.... to ganti my Naza Ria.... what you think?

Can you guys get back to the topic? Talking bout Exora problems, if any?

Proton has been trying to get back on their feet after the Waja avalanche of problems. Give them fellas a freakin break laa.....

So, lets talk bout exoras and potential problems or problems that are common to many many exoras. Ada ka? Kalau individual problem, nasib kut?

---------- Post added at 02:33 PM ---------- 6 hour anti-bump limit - Previous post was at 02:23 PM ----------

Just wondering, have you had the driveshafts looked at? Experience taught me that driveshaft bungkus (no grease eventually causes the metal to wear away) can cause vibration during accel in a straight line without noise during a turn, especially true for MPVs on load. Can try to get Drive shaft experts in Klang to disassemble and check..... 'without proton knowing'..... tapi kena bayar sikit laaa.....

 

[blitz]

I actually find the Exora's ride and handling to be excellent for an MPV. Compared with other MPV's in the same category, the Exora is fantastic. The ride is smooth and not bumpy and the handling is stable in the corners.

I totallyagree wit u bro.....

 

[Izso]

owtaman - if they continue to drag this on like this, I suggest you submit a complaint to the consumer tribunal. 1 year to fix a problem that was reported on the day you took the car is ridiculous! Submit claims to income lost and loss of use for the car as well.

 

[mh wong]

witout GOV helps,,,,,,long ago no more PROTON car on the road........bear in mind.....our lovely MALAYSIAN........i hate ths brand.......

 

[blitz]

witout GOV helps,,,,,,long ago no more PROTON car on the road........bear in mind.....our lovely MALAYSIAN........i hate ths brand.......

I'm sure some of you hate this brand.... but bear in mind if it is not bcause of proton, maybe some of us will still be driving second hand japanese cars and many mat rempits cannot afford to even upgrade....