- Aug 3, 2006
- 3
- 8
- 1,503
Hi forumers, I am writing to share my disappointing experience as a Llumar car tint consumer. What I wrote here are my first hand experience. Please use them to decide if this product is worth your money.
I tinted my car in 2011 in Penang with Llumar worth 2.3k and part of the tint has problem. As a result, I called Llumar Malaysia HQ in KL, Tint Auto, to arrange for warranty claim. The reason I called HQ instead of going back to the original shop in Penang is because that shop has closed down. I am counting on the HQ to made an arrangement for the claim.
Long story short, Mr Stivan attended to me on 04-June and asked me to come from PG to KL which I declined. I want to do it in PG, in the other Llumar shops. He promised to make arrangement and I sent him all the document and details. I waited for 3 weeks. Until today, they have not call or email me. Instead, I have to constantly email and call him to which he just ask me to wait for arrangement.
This is supposedly a premium film with 10 years warranty but their after sales service leave a bad taste in my mouth. I strongly encourage every one to take your money elsewhere, to any other brand that know what good service is.
I will be writing to newspaper, consumer association and the small claim tribunal soon.
I tinted my car in 2011 in Penang with Llumar worth 2.3k and part of the tint has problem. As a result, I called Llumar Malaysia HQ in KL, Tint Auto, to arrange for warranty claim. The reason I called HQ instead of going back to the original shop in Penang is because that shop has closed down. I am counting on the HQ to made an arrangement for the claim.
Long story short, Mr Stivan attended to me on 04-June and asked me to come from PG to KL which I declined. I want to do it in PG, in the other Llumar shops. He promised to make arrangement and I sent him all the document and details. I waited for 3 weeks. Until today, they have not call or email me. Instead, I have to constantly email and call him to which he just ask me to wait for arrangement.
This is supposedly a premium film with 10 years warranty but their after sales service leave a bad taste in my mouth. I strongly encourage every one to take your money elsewhere, to any other brand that know what good service is.
I will be writing to newspaper, consumer association and the small claim tribunal soon.