aiyah.... srsly laa.... i wud not wait for 1 hour to eat chicken, no other outlet kah??
no longer 30%, it's almost half now..
This discussion makes me feel like a lot of u guys q for an hour at KFCs. Am quite surprised as I dun usually exp it. Or maybe I just walk off when my chicken senses are tingling... Really? U guy would CHOOSE to wait 45min in a fast food joint? I salute your patience! I much rather eat RTB, roti telur bawanggg.... Enak!
This discussion makes me feel like a lot of u guys q for an hour at KFCs. Am quite surprised as I dun usually exp it. Or maybe I just walk off when my chicken senses are tingling... Really? U guy would CHOOSE to wait 45min in a fast food joint? I salute your patience! I much rather eat RTB, roti telur bawanggg.... Enak!
Seems like those who support the staff did not give reasons why?? Dunno why....
But food tempering in KFC looks very serious... To think that I go there every saturday and sunday for breakfast... now, will not eat chicken already.. Looks like KFC also try to hide the truth / cover up. I would suggest that they close that particular outlet for a few days to show seriousness in handling issues.
So now its clearly KFC faults. CUSTOMER IS ALWAYS RIGHT
Having been in the customer service line once where I had to go to customers' locations everyday, I would like to share that the saying 'CUSTOMER IS ALWAYS RIGHT', is not exactly right.
Sometimes even, it can be wrong.
The saying have been the butt of jokes and topic of discussions on many occasions, such as the following:
Top 5 reasons why “The Customer Is Always Right” is wrong
When I was working in the customer service line, my ex-boss reminded me that if a customer starts to raise his voice against me, or worse yet starts to hurl expletives, then I should contact him immediately and I'm allowed to leave the customer's premises. The phrase that my boss like to use is 'uncalled for': to yell and curse at people, is 'uncalled for'.
A customer has it's rights, and his rights extend only to the service/product that he has paid for. Everything else is 'value-added', or 'bonus'. No worker asked to be paid so that he got scolded. A worker got paid to do work: performing service or selling products.
I think this understanding extends across all boundaries and races: I'm a Malay and I was told ALL OF THESE by my ex-boss: who is a Chinese.
I believe everybody can be relieved that KFC and the customer, the ONLY two parties that were involved in this matter, have settled with the acceptance of an apology. That is wonderful. Customer never brought up any legal action, and now he got additional vouchers.
My hope for the customer: don't go to i-City to redeem the vouchers ahahahaha
I support ur statement that Customer not always right. But you will be definately wrong if punch customer :).
So now its clearly KFC faults. CUSTOMER IS ALWAYS RIGHT
KFC apologises to i-City outlet assault victim
KFC mohon maaf pada mangsa kekasaran di i-City — Harian Metro Online
Now I can go to any KFC outlets without been beaten. :eating:
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