I think if CCTV footage is released, it CAN be a lose-lose situation for a business like KFC lah bro:
If KFC Fault:
1. People will not come to KFC (even now business maybe already affected).
If customer's fault:
1. Cannot hear what abuse words used: CCTV cannot capture audio.
2. Can only see movement (hands, fingers, etc.).
3. Will result in more debate, more controversy.
In lose-lose situation, better damage control/limitation exercise lah.
Yes i agree with u but hiding the truth only will create more tension among the 2 races as there're rumours danny racially abused the employee..So, it's better to reveal the truth as soon as possible..Whether kfc i-city reveals the cctv video or not, their reputation is down the drain because of their unprofessionalism at handling customers..I definitely boycott kfc i-city