Having been in the customer service line once where I had to go to customers' locations everyday, I would like to share that the saying 'CUSTOMER IS ALWAYS RIGHT', is not exactly right.
Sometimes even, it can be wrong.
The saying have been the butt of jokes and topic of discussions on many occasions, such as the following:
Top 5 reasons why “The Customer Is Always Right” is wrong
When I was working in the customer service line, my ex-boss reminded me that if a customer starts to raise his voice against me, or worse yet starts to hurl expletives, then I should contact him immediately and I'm allowed to leave the customer's premises. The phrase that my boss like to use is 'uncalled for': to yell and curse at people, is 'uncalled for'.
A customer has it's rights, and his rights extend only to the service/product that he has paid for. Everything else is 'value-added', or 'bonus'. No worker asked to be paid so that he got scolded. A worker got paid to do work: performing service or selling products.
I think this understanding extends across all boundaries and races: I'm a Malay and I was told ALL OF THESE by my ex-boss: who is a Chinese.
I believe everybody can be relieved that KFC and the customer, the ONLY two parties that were involved in this matter, have settled with the acceptance of an apology. That is wonderful. Customer never brought up any legal action, and now he got additional vouchers.
My hope for the customer: don't go to i-City to redeem the vouchers ahahahaha
Deacon Frost,
You still don't get the point do you?
Nobody is harping on the issue of Customers is always right ... What is argued is is that the staff shouldn't have laid his hands on the customer. In this modern world that is totally unacceptable. Tell me if you can justify the actions of the said KFC staff of hitting someone just because that someone complained.
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