- Hello, IBM ?
- Yup.
- Can you come and fix the printer? It‘s jammed...
- Ok, can you confirm the make of printer?
- HP443 CTR B16
- And the problem?
- It‘s the mouse, it‘s stopping everything
- ...? Is the cursor frozen on screen?
- No, no, it‘s the mouse, it‘s stuck
- Yup.
- Can you come and fix the printer? It‘s jammed...
- Ok, can you confirm the make of printer?
- HP443 CTR B16
- And the problem?
- It‘s the mouse, it‘s stopping everything
- ...? Is the cursor frozen on screen?
- No, no, it‘s the mouse, it‘s stuck