I agree with what you've said, cgui. sometimes... one will get pissed off when you ask about your insurance status, they will push all the blames to this person... then to that person... and in the end ask you to wait... or just reply "i'm not sure" and there goes again... direct me to this person and back to the first person. well, i'm quite used to it. then patiently i follow the whole process over again. there're times i called up and no one pick up the phone. maybe they're too busy or what.
actually, i never blame the insurance company. if everyone makes a claim and they approve the exact quoted amount, they won't make money. the reason why sometimes they delayed the claim approval from the HQ, probably, they did it purposely so there're possibilities you might not have patience to wait and take out our own money and repair the car. then they'll give you lesser amount of claim. take it or leave it. we have no choice...
*The claim has to be approved in 14 working days. Haha... I don't think so... :P i know it as i experienced it.
just imagine, any one tom dick and harry makes a claim from any accidents... insurance companies won't make money. accidents in malaysia are insanely high.
probably... all these delay probably from the workshop... cannot do it with such little money (from the insurance claim offered)... this and that... who doesn't want to make lotsa money???