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Message: <blockquote data-quote="ylkien" data-source="post: 2712831" data-attributes="member: 13445">woa...that is truely long and worth while reading. It shows the feelings & opinions on both sides. I wouldn't patronise a workshop like that....From what I see in MY opinion :1) Client has the right to interfere with work done on HIS property.- Not knowingly, clients usually interact with workers in the workshop to 'check' their knowledge. This will give the client a sense of trust or distrust.- I'll never lose sight of my car when it is being repaired. I previously saw the mechanic trying to change some parts which I didn't authorise him to change (I was changing my black oil, and he sibuk want to change my brake pads w/o my consent! His reason was that my brake pads are nearly worn out, but there is still 50% left)- If the client doesn't feel safe about the workmanship, it would be appropriate for him to interfere. I deal with customers all the time, and you must put yourself in their shoes.- The workshop must be able to give him a satisfactory answer to make him feel secure. I know many workshops w/o adequate knowledge on what they are doing (especially those doing electrical stuff)2) Client/Workshop must consult/discuss together for any spare parts that client/workshop may bring in- Yea, i know many workshops earn a lot from spare parts. Some even sell counterfit parts (not referring to any workshops mentioned here)!- Well, this is mainly to ensure everything goes smoothly. But again, client makes the final decision. Workshops knowledge might not be as good as client's, and vice versa3) Price agreement (terms & agreements) has to be made before the work starts- When I do send my car to the workshop, the price will be given to me (excluding parts). I'll inform the workshop to tell me whenever there is a need to increase the workmanship price in that duration.- I do projects, and we charge either by projects, or by hours.- I've never seen a workshop charging by hours before! They might be out to slaughter you! I guess it boils down to experience...A quote from my friend..Over milk a cow once, and it dies (and there goes your milk supply).Moderately milk a cow daily, and you get more milk in the future...</blockquote>

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