Actually, knowing what do you want on your car is very important. Either is just shine or total free of swirl+scratch. My suggestion to you or all cars' owner is to tell the detailer what you want. Some car's really very difficult to give a good finishing. With a certain services that CARs provided, I think CARs expected owner to have told them what kind of output they want.
As a Car Detailer too, as well as businessman laa, certain difficulty require certain support to give a better finishing, its what you pay.
Every polish+wax ended with finishing. Either is a cover version or a clear version finishing. Choose your version of finishing, you gonna pay for the ending.
Is it because CARs do a promotion now? Polish+wax free swirl?
Try to talk to them and see what is the feedback.
Just my 2 cents
from
Raymond Raydiance