Actually you are right, but I put the blame on the Manager. Being a Manager myself, when reporting to my superiors, I take the blame when my staffs are at fault, because they are under my supervision, and I should make sure everything is in order.
If Customer scold the staff, Manager should intervene and try to cool off the matter. Those days when banks were still using counters, I have seen many cases customer scold the staff and have seen how the Manager step in and cool down the situation.....
If Customer scold the staff, Manager should intervene and try to cool off the matter. Those days when banks were still using counters, I have seen many cases customer scold the staff and have seen how the Manager step in and cool down the situation.....