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Message: <blockquote data-quote="2leeph" data-source="post: 1064103980" data-attributes="member: 138506">Dear Katsumoto,if everything last forever what the service center will eat ???? IF the SC is negligent and incompetent for not trying to identify and rectify the manufacturing defect, then can forsee they will eat shit !!!!there a thing call wear and tear , dont like it build your own car lah5. When I purchased the car, there is an express and implied warranty that the car is suppose to be of merchantable quality and fit for purpose but instead the outcome TOYOTA is unreliable and moving backward. Furthermore I very disappointed with car qualities with this price we paid.same as every bloody customer that come to my front door and complain about their carI am deeply frustrated and angry with the level of after sales services provided by UMW Toyota, especially by Toyota service centre. They’ve cost me a lot of troubles, by passing the complain call from one person to another person as well as time. From my first experience with your customer service centre, i would say IT IS VERY UNPROFESSIONAL for what have u called yourselves as the professional. The reason am posting my complain because I feel that only by getting the highest authority's attention in Toyota. I find this regular failure inexplicable of Toyota, given your company's reputation and feel that your company ought to be feeling a great deal of shame at the failing of a critical component such as the gearbox; take a look at this web thread 1.) http://www.tribetoyota.com.my/forum/topic.dot?topic_id=29812.) <a href="http://www.nccc.org.my/v2/index.php/aduan-pengguna/arkib-2009/134-vehicles/1322-complaints-reckless-toyota-service-centre" target="_blank">Complaints - Reckless Toyota Service Centre</a>What is Customer First?Customer First is for you if you can answer 'Yes' to one or more of these questions?•Do you want to increase customer satisfaction levels?•Do you want to retain your existing customers?•Do you want to differentiate your brand in the marketplace by delivering customer service excellence?'Putting the Customer First ®' is the National Standard for Customer Service.Of benefit to all service deliverers, Customer First has been achieved by hundreds of organisations in both the public and private sectors, nationwide.In a nutshell, Customer First offers a proven methodology to help organisations such as yours achieve and maintain customer service excellence.Customer First offers a practical approach to ensuring outstanding customer service is delivered everytime.Why is excellent customer service so important?•Whatever your organisation’s size, sector or specialisation, focusing on the customer at every step of the way is crucial to your ongoing success• Excellence at the customer interface is the key to: ◦Building your business◦Establishing a real competitive advantage◦Winning more customers◦Maximising your customers loyalty and future customBut consistently excellent service is challenging to achieve• Research shows that organisations are challenged by ◦Really understanding customer needs◦Tailoring services to meet needs◦Providing quality customer care and follow up◦Identifying benefits that customers have gained from servicesIf your organisation is ready to tackle such challenges, then you are ready for 'Customer First' and we are here to actively support you to deliver outstanding service to every customerLastly i feel very disappointed and for Toyota if you were one of their staff, for your arrogant and unresponsible attitute. But can't blame you because guess you already been facing tons of Toyota car complains to handle, right !!!Right now I would not buy another and could not recomend that anyone else does. Clearly this is a problem occuring in toyotas and needs to be addressed!Thanks in anticipation.</blockquote>

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