Jay
Known Member
Honda Malaysia has just officiated the opening of a new 3S (Sales, Services and Spare Parts) centre with Tiong Nam Motor Sdn Bhd that's located in Setai Alam today!
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Tiong Nam Motor, the 60th Honda dealer in Malaysia, is the latest and largest Honda 3S Centre within the Shah Alam-Klang area, having invested RM7.3 million for its building, facilities and equipment. With its current location, this 3S Centre now predominantly caters to the needs of Honda owners within the Setia Alam township.
Honda Malaysia Managing Director and Chief Executive Officer, Mr. Yoichiro Ueno said, “From the regional sales analysis, it was reported that there is a good market acceptance for Honda vehicles in Selangor. Sales in the state accounted for 24% of Honda’s national sales in 2011. However, we see this as more than sales. Our goal is to make these customers into loyal Honda customers who will keep coming back to Honda by providing them the most excellent customer service through an expanded network of dealerships. We believe that Tiong Nam Motor will be an important partner to achieve this goal with us.”
Honda Malaysia President and Chief Operating Officer, En. Rohime Shafie who officiated the opening said, “Tiong Nam Motor has a strong belief in Honda and understands the importance of having a good relationship with customers. It has built positive relationship at each touch point over the years with their customers. I am impressed with the efforts that Tiong Nam Motor has put into this new Honda 3S Centre to offer better services and facilities to Honda owners towards achieving customer satisfaction. A customer’s interaction with Honda usually begins at a 3S Centre and they will continue to interact with Honda throughout their ownership of the vehicle. Through the quality services and interactions, they will remember the experience you have created for them.”
Speaking at the launch, Managing Director and Owner of Tiong Nam Motor (M) Sdn Bhd, Mr. Yoon Wai Cheong said, “Tiong Nam Motor is inspired by Honda’s success. Honda has succeeded in pursuing the Spirit of Excellence. We began our journey as a small repair workshop and today we are very proud to be part of the Honda family with a 3S Centre that can provide better services and accessibility for our customers. We aim to provide high quality services to ensure that all our customers are satisfied and keep coming back to us.”
Honda Malaysia looks to build a life-long relationship with their present and future customers by realizing the importance of providing consistent excellent services of the highest quality via customer satisfaction. This is to help emphasize Honda Malaysia’s goal to achieve Lifetime Ownership Loyalty (LOL - yes we know) among its customers. Out of the 60 Honda dealerships located throughout Malaysia, 57 of them are 3S centres.
For more information, customers can contact Tiong Nam Motor at +603 – 3343 1111 for Sales and Service or log on to www.honda.com.my for more information.
Setia Alam
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