Be careful when you're bargaining for lower price.
For my case with AirCool located beside Jalan Kepong:
They were having 'shop opening' promotion at that time (January 2007).
The promotional package that they offered me at that time was:
- Front screen: Supreme Aircool (88% heat reduction, 99% UV reduction, >70% visibility)
- Back & rear Window: Titanium Aircool (88% heat reduction, 99% UV reduction, >50% visibility)
The salesboy (from Rawang branch) there quoted me RM950 for the package, then I tried to bargain to RM900 since I'm going to install the tint package two cars.
The guy agreed to do so but I'm running out of time that day, so I paid a deposit of RM200 to secure the offer (the guy said it's better to pay a deposit or I'll lose the offer later on).
I came back 2 weeks later to pay the rest of the amount and get the tint done.
As they're installing the tint for me, I kept picking up those extras tint that they cut it off from the tint they installed on my car to compared it with those samples they provided to check that whether they did gave me the tint I paid for or not (nowadays there are many ppl cheating around).
From my observation that day, they did gave me the right tint for my rear and side windows but not for the front windscreen.
They gave me a 68% heat reduction tint for my front windscreen instead of the 88% heat reduction one.
I confronted the salesperson (not the one that offered me the promotion that day that I paid for the deposit, that guy was dispatched from AirCool Rawang to help at Kepong branch for that day only), this salesgirl said that the tint that they gave me for my front windscreen was that agreed by the salesboy although I showed her the comparison between the extras (blue) that I picked it up when they installed the tint with those samples (green).
The front tint supposed to be green but it turn out to be blue.
The salesgirl somemore told me that the extras that I picked up was green in colour (was she colour blind? I really don't know).
Before they install the tint for me, they did called up the Rawang salesboy.
I suspected that the Rawang salesboy told those workers to install a cheaper tint for my front windscreen as I'm getting the tint for a bargain price.
After installing the tint, I can feel that the side and rear provide more heat reduction that the front windscreen.
I'm angry that they had cheated me!
If they can't give me the tint that I wanted for a bargain price than they can just say so.
I won't mind giving more money to get the tint I wanted.
Why they need to promise me that they can give me the tint I wanted at a bargain price when they can't???
I just hated the way they do business.
Ironically, they did received an award that they proudly displayed it on a banner "Anugerah Keris Emas - Honest company 2005".
Besides this problem, their workmanship is not that good.
The tint that they cut was not really smooth.
You can see the side lining going up and down if you have a curvy windows on your car.
They are only good at cutting tint for squarish windows.
They are not willing to change my tint when there were bubbles formed inside the tint of my rear window (They did gave warranty for bubbles formed for 5 years which they promised to change the whole tint even if there's only one bubble formed).
Initially, they offered to cut the bubble part and stick another new piece of tint on the problematic parts.
Can you imagine your tint become a jigsaw puzzle?
I need to negotiate with them for almost an hour only then they agreed to changed them.
And after changing, I still encounter bubbles forming up on my rear window again after driving for 2 months plus with the tints.
Bear in mind that don't really take care of your car's hygiene and they don't really care which screw will go into which hole when they reinstalled your inner door after they tint your window.
I only realised those mixed up screws after I reached home.
Imagine all the hassle that I need to go through to unscrew all my door screws and screw it back again into the correct holes?.........
Haiz........
Moreover, they didn't put my power window controller back into its place properly.
I need to slot in the power window controller into its place myself.
They will just dirty your car when they're installing the tint.
Conclusion: A cheating company + bad workmanship.