- Joined
- Jul 23, 2008
- Messages
- 63
- Points
- 1,506
Hi guys,
I want to share my experience with Naza. And maybe some of you could give me some advice on what are my “rights” as a consumer. I made a booking for Peugeot 206 model in Nov 2008 and after 2 months of waiting period; I finally got my car last Saturday.
What was disappointing is that the body condition is really bad when it is suppose to be a brand new car. Unfortunately, it looked very dirty with grease, the black bumper and the rubber protective strips embedded to all 4 doors didn’t have its originality (didn’t look black at all!). It looks like a bit grey-ish with black patches. The window rubber gaskets have the same colour as the bumper - as if it has been under the sun too long and not properly maintained. There’s a dent in the front bonnet and got visible scratches here and there on the body of the car. Apart from that, there is also water inside the headlamps!
Cobwebs are found in some of the compartments of the engine and also near the exhaust. The wiper has worn out. And when I call my mechanic to check the car, he noticed that the engine frame was undone and re-assembled, as there are old screw marks on the frame. He suspects that this car has a history of accident. I’ve made a complaint, and they asked me to send back the car to Naza workshop which I did this morning. But what I’m not satisfied is; this is supposed to be a brand new car but they gave a “terrible looking” car. I want them to change the car, but they said they could not do it as the car is already registered under my name. What should I do? Need your advice.
I want to share my experience with Naza. And maybe some of you could give me some advice on what are my “rights” as a consumer. I made a booking for Peugeot 206 model in Nov 2008 and after 2 months of waiting period; I finally got my car last Saturday.
What was disappointing is that the body condition is really bad when it is suppose to be a brand new car. Unfortunately, it looked very dirty with grease, the black bumper and the rubber protective strips embedded to all 4 doors didn’t have its originality (didn’t look black at all!). It looks like a bit grey-ish with black patches. The window rubber gaskets have the same colour as the bumper - as if it has been under the sun too long and not properly maintained. There’s a dent in the front bonnet and got visible scratches here and there on the body of the car. Apart from that, there is also water inside the headlamps!
Cobwebs are found in some of the compartments of the engine and also near the exhaust. The wiper has worn out. And when I call my mechanic to check the car, he noticed that the engine frame was undone and re-assembled, as there are old screw marks on the frame. He suspects that this car has a history of accident. I’ve made a complaint, and they asked me to send back the car to Naza workshop which I did this morning. But what I’m not satisfied is; this is supposed to be a brand new car but they gave a “terrible looking” car. I want them to change the car, but they said they could not do it as the car is already registered under my name. What should I do? Need your advice.