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Message: <blockquote data-quote="SDF" data-source="post: 594948" data-attributes="member: 546">MY office has had it's STREAMYX dead for the last 5 days ! And all 5 days are working days..the worse is, they can't even give a good answer and no one ever calls you back to say what's going on...so damn pissed with them ! And the most ironic thing was when you call the hotline...the sweet operator voice would say "...don't hang up you are important to us..." Government...semi-government...or private...what difference does it make when a so called company gives no answers and has no 'customer service' at all ! These are very common actions of some Malaysian companies..."promise and don't deliver"....and the worse is TM in this case...why waste corporate money to do re-branding to TM ? These are symptoms of our beloved government's 'monopoly' strategies made donkey years ago....monopoly only creates dinousaurs....they should liberalise and allow healthy competition for the consumers...sigh~.....it is a frustrating effort trying to rectify problems...when the problem isn't ours...TM does not see the downtime customers go through and is not critical about it...imagine the time we have to keep calling up for a follow up and with the internet down the possibility of our business losing a deal due to no response via email....and one of the supervisor on duty had the cheek to tell me that " TM will allow a rebate of RM 99 if the services are down for more than 3 days.." I explained to him that is our business worth only a mere RM 99 ? These fellas really need a good grilling....Or does anyone have a better idea for me.... :DBTW - services down were in Segambut</blockquote>

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