MalaysiaNewsToyota

Northern Toyota Owners Rejoice: Telegamas Motors Upgrades Sales & Service Centre

K keshy
Posted onAug 18, 2009 at 6:53 PM

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KULIM, 17 August 2009: Telagamas Motors Sdn Bhd announced yesterday that its dealers 3S outlet in Kulim, Kedah is now officially opened.

The opening of the new 3S outlet by Telagamas Motors Sdn Bhd (Telagamas) compliments the efforts by UMW Toyota Motor to upgrade its sales and after-sales facilities including dealers’ outlet to serve its customers better, especially in the north region.

The opening ceremony was officiated by Mr. Kuah Kock Heng, President of UMW Toyota Motor. Present at the opening ceremony was Mr. Goh Kian Sin, Executive Chairman of Telagamas Motors Sdn. Bhd.

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Telagamas commenced as UMW Toyota Motor’s authorised dealer in 2004. Last year, Telagamas Kulim outlet managed to sell more than 1,300 units of new Toyotas and as of July this year it has sold around 550 new Toyotas. Apart from the Kulim outlet, the company also has another Toyota outlet in Tanjung Malim, Perak.

The 42,453 square feet facility is located at the 79, Jalan Kempas 1/5, Taman Kempas Indah, in Kulim. This new showroom which is located near the existing service centre, meets the company’s continuous efforts to expand the coverage of Toyota products and services to as many customers as possible.

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The RM 6.8 – million facility is well equipped with the latest facilities including a large showroom that can display five vehicles at one time. The cafe-like ambience at the showroom, similar to any of UMW Toyota Motor’s sales showrooms, offers a conducive environment for customers to discuss with Sales Advisors on their purchases.

Telagamas started their service facility in 2007 and has recently upgraded its Body and Paint facility to cope with the increasing demand from Toyota customers. Last year Telagamas had serviced more than 10,000 units of Toyota vehicles.

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The After-Sales facility includes seven service receptions, eight service bays, ten body and paint bays and ample parking bays for customers’ convenience. As for customers who prefer to wait while their vehicles are being serviced, a comfortable customer waiting lounge, equipped with television, reading materials, free internet access and a refreshment bar is available. The new service centre can accommodate up to 50 vehicles per day. It also provides a comprehensive after sales-service, ranging from general services to component repairs.

To complement these facilities, a total of 37 well-trained personnel in sales and 31 service staff of various trade skills are employed to serve the customers and provide the excellent service that Toyota has been known for.

Post Views: 835
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    cruiser78
  • Aug 18, 2009
do they support older toyota models? ST? AE? :-<
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    b
  • Oct 7, 2009
The Sales Manager so called Mr TAN is SUPER SUCK!!!!
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    PGHK
  • Nov 15, 2009
b why do you say so?
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    Rahimah Bt Dollah
  • Jan 13, 2011
en. saya nak renew road tax kereta no.daftar PHC 8439 Avanza
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    evelyn
  • Mar 19, 2012
B, i agreed with your comment. Recently i am interested to purchase the car from this branch with salesperson name Tan Hang Loon. First call in earlier of Feb, i enquiry to get softcopy of document thru email before i personally met him face to face for detail understanding. My request was rejected as reason being that was not a common practice for car advisor to do so. I did make enquiry to other car model from Penang island’s branch Toyota center and salesperson did not hesitate to send me the detail I required. With that, I did not continue argue with Tan. Then, we met up and I immediately make the deposit payment as did not want to troublesome the salesperson to visit me twice which I was firm what I need.
2 weeks later, I called up to check the first batch of 2012 car arrival date even though my order listed as second batch of delivery. According to salesperson, the car delivery schedule will only available every end of the month. With that, he promised to call me back at last week of Feb. Without chasing him, I was patient to wait for phone call until second week of Mar. I called Tan again to understand the situation and he explained first batch of the car would be delay due to custom issue at oversea country. I was fine with the car delay process but I need a responsible salesperson to do good communication and hold good interpersonal skill. Tan was lack of that.
Another 2 weeks later, I called him to inform the rumors I received about the car plate number list were out. I got frustrated feedback from him mention he did not get trust from customer. He was not a patient salesperson. On the other hand, he complaint I did not submit my document on time during my one week’s medical leave. If I was in healthy situation, I did not think doctor will provide me sick leave for rest. He was not a caring salesperson and did not have good listening skill. Overall, I feel the service provided by him was worst. That indirectly impact company’s sales and after sales services.
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    Frustrated toyota customer
  • Aug 7, 2013
I just had a bad experince with one of thier saleman last week ...i totally lost my confident n trust toward the sales from this showroom.
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