Dear Sir/Madam,
Thank you for your e-mail to TMNet.
Sir/Madam, referring to your e-mail, we would like to advise you to proceed with some basic troubleshooting, in order for us to streamline the issue that you are facing currently.
1) Bypass splitter/ micro filter/ fax machine/ lightning protector.
2) Stand alone connection, from wall socket to modem (No parallel line).
3) Flush DNS
a) For Win 98/ME:-
- Click Start button, go to run.
- Type "winipcfg" and then click OK.
- Select your network card name from the adapter drop-down menu.
- Click on Release button
- The IP address should display 0.0.0.0. Then click Renew All
- Click OK to close the window.
b) For Win XP/2000
- Click on Start button, go to run
- Type "command", click OK
- Type in "ipconfig /flushdns", then press Enter.
- Make sure the result is "Successfully flushed the DNS Resolver cache".
- Type "exit" and press Enter to close the window screen.
4) Switch off the modem, unplug/ re-plug all cables, wait for 5 to 10 minutes before switching on the modem.
5) Create new dialer and configure DNS
- (Preferred DNS Server: 202.188.0.133 /Alternate DNS Server: 202.188.1.5).
6) Reboot computer and the modem.
7) Do a bandwidth test from our website as follows :
(
http://202.188.95.52:8080/speedometer/)
However, if the result is below 70% of the required speed, please reply us by attaching the result in kbits.
Alternatively, you can contact our Technical Department at 1-300-88-9515 (select option 3 for Technical Assistance) if you need further assistance on the troubleshooting above and if the problem still persists, please provide us the following details for further action.
1) User name :
2) Contact Person :
3) Contact Number
- Home/Office :
- Mobile phone :
4) Operating System :
5) Modem Brand :
6) Service Number :
7) Streamyx Package :
8) 1 Bandwidth Test Result :
9) When the problem occurred :
10) When is the best time to call you :
Should you require any further assistance or would like to submit any enquiry/feedback, kindly visit
www.tm.net.my and click on Customer Support.
Sir/Madam, we thank you for taking the time to write to us and look forward to serve you better.
Regards,
S.Vikneswaran,
Customer Care Support,
TMNet Sdn. Bhd.
Website:
www.tm.net.my
(ICOMS#1097604-166300)