Puchong, 05 March 2010 – UMW Toyota Motor Sdn Bhd today announced the official opening of its new Puchong Jaya service centre, further expanding the company’s after-sales service in the Klang Valley.

With a total investment of RM24 million, the new Puchong Jaya service centre occupies a total built-up space of 12,140 square meters. The centre, equipped with the latest facilities to accommodate 40 service bays and 52 after-sales staff members, has a total capacity to service a total of 145 cars per day.

”To date, we have 60 service centres to serve customers throughout the country and be of convenience to them. The new Puchong Jaya Service centre shows a testimony of this,” said Mr. Kuah Kock Heng, President of UMW Toyota Motor during the opening ceremony.

Also present at the opening ceremony were Y. Bhg Tan Sri Asmat Kamaludin, Chairman of UMW Toyota Motor, Mr. Takashi Hibi, Deputy Chairman of UMW Toyota Motor and En. Ismet Suki, Executive Director, Customer Service Operations Group, UMW Toyota Motor.

Last year, the Puchong Jaya service centre serviced around 29,700 Toyota vehicles. With the completion of this new facility, the company expects to do better this year with a target of 39,063 units, an increase of 32 percent from the year before.

“Puchong is an up and coming township in the Klang Valley. In the last 10 years, it has gone through rapid urbanization with many industrial parks, commercial centres and residential areas. These are important factors which drive Puchong as an important commercial and lifestyle township serving not only the immediate area in Puchong, but also the neighbouring townships of Kinrara, Bukit Jalil and Sunway” Mr. Kuah added.

As part of the company’s kaizen activity (a philosophy for ongoing improvement), Mr.Kuah also announced plans to upgrade its network in Johor Bahru, Kulai, Ipoh, Alor Setar, Teluk Intan, Miri and Kota Kinabalu over the next two years. At the same time we are also upgrading our support facility in Sungai Buloh.

On the vehicle sales, Mr Kuah commented,”We are confident in meeting our sales target of 88,000 units and market share of 16 percent, in line with recovering business and consumer sentiments. For the first two months of this year, we have put almost 13,000 new vehicles on the road,” he said. The popular Toyota Vios, Camry and Hilux remain as the company’s most popular models.

Given the interest and concerns about the current Toyota recall issues globally, at the event, UMW Toyota Motor also reaffirms that all models distributed by the company, apart from the Prius, are not affected by the US recall.

The company has acted proactively in handling the Prius Special Service Campaign on the ABS Electronic Control Unit (ECU) software programme upgrade after the announcement by Toyota Motor Corporation in February. It also said that it has almost completed the software upgrade to it’s customers’ Prius.

UMW Toyota Motor also said that it would pay serious attention to all their product quality as well as customers’ satisfaction. They have always put safety, quality and customers’ needs as their top priority and they would constantly strive to improve their product and services to meet customers’ expectation.


  1. this puchong branch looks impressive from the outside but the service still way below par. it takes more than 4 hours do do a service and they cannot meet their promised delivery time. if you have nothing better to do and just like wanna waste your time in life, you are welcome to service at the new puchong jaya service centre. as for me, this service centre is blacklisted!

  2. Yes, the service is very very bad….last year they still can fetch you back to house (in Puchong Utama) while waiting for the service and now they only able to bring you to IOI Mall Bus station…..WTF.

    My Toyota Vios, when is brand new (just bought last year June 2009), the fuel door having problem to open, need to knock from outside only can open the fuel door, I have been service for the pass 1 year, never once they can fix the problem, I don’t know what is so-called SC if they even cannot fix their own defect.

    Service 4 hours and the delivery time is written on the paper, when we call to follow up, mention this and that, end of the day say need another 2 hours, WTF.. Then I personally rush to there and see….it’s finished and parked on the waiting bay….what these SOTB is doing…..

    No hope for this SC…I will go for other SC for sure.

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