Vagabond

BEWARE OF AUTOGLYM DETAILING CENTERS IN PENANG

Just had a simple wash and vacuum there, and after I left, I realised my car FLOOR MAT / DUST TRAP was missing!!!

I confronted the staff there, they pretend ignorance, ask to refer to boss.

WHEN i spoke to their BOSS, I tried to talk to him properly, not only did he refuse to replace the stolen item, BUT the a$$hole was bloody rude, cursing me and my family, and challenged me to make a complaint.

Their boss is an indian, and damn rude. Drives a blue perdana twin turbo.

Their centers are in Arathorn road in Penang Town center, and another in Sg Dua.

Terrible service, and missing items.

Spread the news around, to avoid dealing with these people.

     

GT_AUTO

waaaaa.......sorry to hear that.not just stuff been stolen....kena f**k
sumore.....aiyo...lodge a complaint la at persatuan
pengguna there.sure kena one.

     

Mai_B

i think you should teach him a lesson..think of something.......lodge a report to Consumer Tribunal...

customers is their profit without customer...there probably looking for besi buruk...at the back street somewhere...LOL...

     

sebastianloeb

Ya! That s the right thing to do. Bad bussines person like that must give some lesson. Show him the power of a customer.

     

Vagabond

Good idea guys!

CAP - consumer's association Penang.

But last i heard, CAP has been rather quiet.

     

JacEK

CAP quiet because no one complain. being a malaysian, i hardly turn to all theseassociation, coz i have the perception tat they dun giv a f**k on our complain. i would rather deal with it with my own rule.

     

Vagabond

how would you suggest?

flyer distribution? have a demonstration outside their office?

..... i'm getting naughty thoughts :)

     

matasura

its better to complain to cap first...
then u can procede to the others

     

spykey

vagabond,my touch n go also kena curik by the carwash people..**(&*&8*^&

     

Vagabond

if they steal a few cents, then it's still ok.

But when they start stealing parts of the care which is not easily replacable, then it's wrong.

I'm definately going to make complaints.

     

JacEK

try ur luck and proceed with the complain. who knows CAP wil really take ur complain seriously n issue a warning letter to AutoGlym.

have u consider to lodge a police report since it's a crime case?

     

Vagabond

The thing is, it's very hard to prove. They hired workers from Burmah, and these Burmese didn't issue receipts.

+ they could always say that the missing item was ALREADY missing before the wash.

Very tricky, very dirty.

     

beem

Just go lodge the complaint...and spread the news....i already started spreading the news long ago....was going to send my waja for a wash there....simple wash and vaccum the indian boss quoted RM20...crap......quickly i went away...

     

ericee

sg dua branch is not so bad. send my car there for interior cleaning & leather treatment. they really cleaned & pack every single item in my car into plastic bags so that they can thorough clean it. i dealt with the boss there & im impressed as they accept max 2-3 customers per day to ensure constant quality. credit when its due

     

spykey

sg dua?heard last time that area got gangster a lot harass outsider driver..now still have?anybody?

     

Vagabond

I'm not complaining about their quality of work.

I'm talking about business ethics. I'm talking about propper code of conduct when it comes to dealing with customers.


They shouldn't:

a) Avoid the questions
b) Pretend to be busy reversing cars or looking for keys when i'm trying to talk to them.
c) Threaten or challenge the customer
d) Curse.
e) Not take responsibility.

With these kind of principles, how can you ensure a good reputation?

     

driftkingII