Shell Helix now offers engine warranty for free

Tom

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Just attended Shell Helix's launch this afternoon and I'm back with some interesting news guys,

First of its kind, Shell Helix just up the lubricant game today by unveiling their latest and boldest campaign, the Shell Helix Engine Warranty (SHEW). A free, extended engine warranty programme.

That means, all cars with less than 100,000KM or are 8 years old and younger are eligible to participate, once they are in the program and continue to use Shell Helix Ultra or Helix HX7, they are covered for up to 12 years or 200,000km, whichever comes first. This claim will cover the cost of repair or replacements ranging from 15 engine components that may fail if it is verified that The Shell Helix engine lubricant failed to provide needed protection causing engine failure.



Eligible car owners that are registered for SHEW can claim up to a:


  • Maximum of RM15,000 per claim in the case of Shell Helix Ultra user
  • Maximum of RM8,000 per claim in the case of Shell Helix HX7
This covers cost for parts such as:

  1. Piston and Piston rings
  2. Crankshaft and bearings
  3. Connecting rods
  4. Connecting rod bearings
  5. Gudgeon pin
  6. Valves
  7. Engine block
  8. Cylinder head
  9. Timing gear and chains
  10. Camshaft and bearings
  11. Cylinder liner / bore
  12. Turbocharger
  13. Cam followers
  14. Rocker arm and pivot
  15. Pushrods and balance shaft



Read about our Shell Helix Ultra C2/C3 0W-30 Impressions here:
Conquering the hills in a Clio RS armed with a phone camera and an oil change

The Shell Helix Engine Warranty programme is specifically targeted at car owners who service their engines with Shell Helix Ultra with PurePlus Technology or the Shell Helix HX7 variant. Launched in 2014, Shell Helix with PurePlus Technology technology was the first engine oil to feature Shell's revolutionary gas to liquid technology that converts natural gas into and ultra clean and stable base oil.



How? First, replace your engine oil with Shell Helix Ultra or Helix HX7


All one needs to do is complete an oil change at any SHEW participating workshop where trained technicians will assist with registration.The good news is one may choose their desired workshop or perform their own oil change method and will only be required to self register online.



Once registered, participating car owners under the S.H.E.W. programme will receive periodic reminders so they never miss an oil change. They are also assured of genuine Shell Helix products when purchased through authorised S.H.E.W. workshops and at Shell Petrol station.



S.H.E.W. remains valid as long as the vehicle continues to use Shell Helix Ultra and Shell Helix HX 7 motor oil every six months or according to the manufacturer’s specified oil change interval, whichever comes first. The warranty is also transferable to the new vehicle owner to help protect the resale value of the vehicle, provided the new owner maintains copies of the last receipts to prove the continued use of Shell Helix Ultra or Shell Helix HX7.



By June this year, over 1,000 authorised S.H.E.W. workshops and Shell Petrol Stations nationwide would have been trained to offer S.H.E.W.

For more information on S.H.E.W. visit www.shell.com.my/helixwarranty



Read about our Shell Helix Ultra C2/C3 0W-30 Impressions here:
Conquering the hills in a Clio RS armed with a phone camera and an oil change
 

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On paper sounds good but in practice I'm still skeptical. Similar like all those warranty of recon cars or even new cars, on paper the consumers are protected but in practice they all make it very difficult when comes time to claim especially on expensive repairs.

Btw I suspect this warranty also does not apply for those Shell bought from Tesco/AEON/Giant. CMIIW though.
 

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On paper sounds good but in practice I'm still skeptical. Similar like all those warranty of recon cars or even new cars, on paper the consumers are protected but in practice they all make it very difficult when comes time to claim especially on expensive repairs.

Btw I suspect this warranty also does not apply for those Shell bought from Tesco/AEON/Giant. CMIIW though.
This answer your question:-
Please note that only the purchase from Shell’s Participating Warranty Issuers of Shell Helix Ultra or Shell Helix HX7 in 4 liter packs that are manufactured or imported by Shell Malaysia Trading Sdn. Bhd. qualifies you for this Shell Helix Engine Warranty program.

Well, to learn more have to read their T&C.....
https://shew.shell.com/en-MY/About/TermsAndConditions
 

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I'm also not eligible coz mine just past 8 yrs old and the wife car even though still young enough but I never change oil within 6 mths as the cars are not travelling far enough.
 

Tom

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On paper sounds good but in practice I'm still skeptical. Similar like all those warranty of recon cars or even new cars, on paper the consumers are protected but in practice they all make it very difficult when comes time to claim especially on expensive repairs.

Btw I suspect this warranty also does not apply for those Shell bought from Tesco/AEON/Giant. CMIIW though.
During the press conference's Q&A session, it was said, by Tony Chapman that there had not been any successful claim so far in the course of a handful of months in the neighbouring regions running this programme

It was also mentioned that claim submissions received were all non-lubricant related and we're rejected

Then again unlike other extended /aftermarket warranty programmes, Shell states it comes free with the use of their oils (only the Helix Ultra and the HX7)

But yes, its never as straightforward as claiming for a broken phone or laptop

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Tom

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Btw I suspect this warranty also does not apply for those Shell bought from Tesco/AEON/Giant. CMIIW though.
It was mentioned that one can purchase these said engine oils from elsewhere, not just trained and participating Workshops such as their Shell Petrol stations, although nothing was said about discount venues such as Tesco (does Tesco carry Shell Helix?)



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Tom

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This answer your question:-
Please note that only the purchase from Shell’s Participating Warranty Issuers of Shell Helix Ultra or Shell Helix HX7 in 4 liter packs that are manufactured or imported by Shell Malaysia Trading Sdn. Bhd. qualifies you for this Shell Helix Engine Warranty program.

Well, to learn more have to read their T&C.....
https://shew.shell.com/en-MY/About/TermsAndConditions
This solves the purchase question

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Tom

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Wahhhhh....This engine oil really that good ah??? Tempted to try it on my next change....
Always been a fan of the caramel smooth Helix Ultra 5W-40 but their latest C2/C3 0W-30 is my current favourite. I'd recommend anyone with a tuned engine to give it a go. First impressions are significant increase in engine response
 

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It was mentioned that one can purchase these said engine oils from elsewhere, not just trained and participating Workshops such as their Shell Petrol stations, although nothing was said about discount venues such as Tesco (does Tesco carry Shell Helix?)



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Tesco does offer Shell Helix oil, much cheaper on promotions (like last few weeks they have for only rm139 for the Helix Ultra 5w40). The T&C obviously disqualify them but I'd just settle for such promotions either Shell or other oils and take my chance without such warranty coz the price difference is way too big.
 

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Tesco does offer Shell Helix oil, much cheaper on promotions (like last few weeks they have for only rm139 for the Helix Ultra 5w40). The T&C obviously disqualify them but I'd just settle for such promotions either Shell or other oils and take my chance without such warranty coz the price difference is way too big.
Actually if you do your OCI on time there should not be any problem with your engine. My VR already with me for 16 years and my Sonata III 13 years. My Sonata on a mix of oil brands from FS to SS, and my VR mostly on FS but different brands also in that 16 years, from Toyota oil, Castrol RS, Mobil 1, Caltex, Bardahl, BHP, Zeetex, Q8, Delphi, Esso Ultron, Top 1, Blue.sky, Penzzoil and now lately on Mitsu......:driver:
 

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Always been a fan of the caramel smooth Helix Ultra 5W-40 but their latest C2/C3 0W-30 is my current favourite. I'd recommend anyone with a tuned engine to give it a go. First impressions are significant increase in engine response
I hate to nitpick here but "caramel" isn't exactly a great comparison for oil! Haha! If you cook with caramel, you know it's thick, very sticky, doesn't flow well and break apart in dollops rather than a smooth flow of liquid. :rofl:


Anyway, this is quite a crafty tactic on Shells part. The warranty brings in the users and the constant reminders makes sure they stay as users.

How often is any engine failure an oil related failure?

- Oil starvation - isn't the oils fault
- Oil boiling to oblivion (probably due to track use) - grey area

Apart from fake/recycled oils, any oil in the market even the crappy cheap oils will lubricate enough to let your engine run without much issues. And considering how long Shell has been in the market, their oil formula isn't going to ruin anything unless abused, which in case will void the warranty.

So it's a win-win for Shell. Crafy indeed.
 

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Actually if you do your OCI on time there should not be any problem with your engine. My VR already with me for 16 years and my Sonata III 13 years. My Sonata on a mix of oil brands from FS to SS, and my VR mostly on FS but different brands also in that 16 years, from Toyota oil, Castrol RS, Mobil 1, Caltex, Bardahl, BHP, Zeetex, Q8, Delphi, Esso Ultron, Top 1, Blue.sky, Penzzoil and now lately on Mitsu......:driver:
That's why I'll just do away without such warranty. :biggrin: I just want cheap and cheerful, enough for normal slow car with uncle driver like my case.
 

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Engines don't just go kaput... like izso said... if it overheats due to lack of coolant..not engine oil's fault either. This warranty is almost useless. Maybe on the old Audi/VW engines that sludge, but those are more than 8 years old already.
 

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I hate to nitpick here but "caramel" isn't exactly a great comparison for oil! Haha! If you cook with caramel, you know it's thick, very sticky, doesn't flow well and break apart in dollops rather than a smooth flow of liquid. :rofl:


Anyway, this is quite a crafty tactic on Shells part. The warranty brings in the users and the constant reminders makes sure they stay as users.

How often is any engine failure an oil related failure?

- Oil starvation - isn't the oils fault
- Oil boiling to oblivion (probably due to track use) - grey area

Apart from fake/recycled oils, any oil in the market even the crappy cheap oils will lubricate enough to let your engine run without much issues. And considering how long Shell has been in the market, their oil formula isn't going to ruin anything unless abused, which in case will void the warranty.

So it's a win-win for Shell. Crafy indeed.
I stand corrected. Should have used butter or baby's buttocks instead.
Not everyone refer to Caramel like in Caramel Macchiato

Pretty much agree with your statement about oil hardly being the culprit of engine failures.
It's like blaming water for an overheating cooling sytem

Then again, i think Shell Helix is trying to make a bold statement about how superior their lubricants are and are ever ready to back their products by offering such a warranty, with no extra cost incurred to users, other than their loyalty
 

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I stand corrected. Should have used butter or baby's buttocks instead.
Not everyone refer to Caramel like in Caramel Macchiato

Pretty much agree with your statement about oil hardly being the culprit of engine failures.
It's like blaming water for an overheating cooling sytem

Then again, i think Shell Helix is trying to make a bold statement about how superior their lubricants are and are ever ready to back their products by offering such a warranty, with no extra cost incurred to users, other than their loyalty
But the oil have to be purchased from their service station, authorized service center and workshop therefore may not be cheap....:rolleyes:
 

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I hate to nitpick here but "caramel" isn't exactly a great comparison for oil! Haha! If you cook with caramel, you know it's thick, very sticky, doesn't flow well and break apart in dollops rather than a smooth flow of liquid. :rofl:


Anyway, this is quite a crafty tactic on Shells part. The warranty brings in the users and the constant reminders makes sure they stay as users.

How often is any engine failure an oil related failure?

- Oil starvation - isn't the oils fault
- Oil boiling to oblivion (probably due to track use) - grey area

Apart from fake/recycled oils, any oil in the market even the crappy cheap oils will lubricate enough to let your engine run without much issues. And considering how long Shell has been in the market, their oil formula isn't going to ruin anything unless abused, which in case will void the warranty.

So it's a win-win for Shell. Crafy indeed.
Agree... This is good marketing tactic. Engines a generally strong under the 160 - 200k km mark. They mentioned piston rings and some seals. Well I guess that general statement probably refers to piston ring snapping or breaking, which never happens. If one tries to claim for piston rings being worn off and burning oil, that would come under general wear and tear.

Having said that, they will have some very minimal risk on their side though, almost negligible. That aside, I trust their oil is good. It's just this very cleverly formulated scheme that sounds appealing to some groups; but sounds a bit of a "try-hard" and redundant to others. :biggrin:

But it's a good initiative anyways... Hope that this will up the bar for other brands and parts. Competition benefits us consumers after all.
 

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Easy to beat,
Bring other product and giving 13 years warranty...:driver:
Bro... Then make sure earn enough money and close in 5 years :biggrin::biggrin::biggrin::burnout:
 

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The SHEW edy launch, that really a great promotion which covers engine warranty, feel great to have it.somehow heard shell new promotion also finally launch, I heard from my friend that shell going to launch this benefit to customer, bit confused on shew and new promotion.ayone know bit details on it? free oil maybe?:burnout:
 
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The SHEW promotion finally launch, i heard from my friend that shell going to launch this benefit to customer, that really a great promotion which cover engine warranty, feel great to have it.
So what car you drive? What year?
 

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They are very smart, you must also buy the shell oil from Shell retailer, that means paying RM247 for 4L. The tesco one at Rm139 wont count. No thanks.
Anyway my 26 year old car was on a steady diet of Tesco bought Helix Ultra for 11 years, until now not burning oil and no compression issues. Safe to say its pretty useless warranty.
 
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They are very smart, you must also buy the shell oil from Shell retailer, that means paying RM247 for 4L. The tesco one at Rm139 wont count. No thanks.
Anyway my 26 year old car was on a steady diet of Tesco bought Helix Ultra for 11 years, until now not burning oil and no compression issues. Safe to say its pretty useless warranty.
Yup, many of my friends have been using engine oil sold by Tesco too, and Tesco have been selling plenty of them and if those oil are not good, imagine how many engine would have failed already......lol:biggrin:
 

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Yup, many of my friends have been using engine oil sold by Tesco too, and Tesco have been selling plenty of them and if those oil are not good, imagine how many engine would have failed already......lol:biggrin:
Unfortunately lately I noticed Tesco is not selling much of other popular oil brands anymore leh! The one I often visit now only has Castrol! :banghead: Anyone know or hear anything related to this??
 

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Unfortunately lately I noticed Tesco is not selling much of other popular oil brands anymore leh! The one I often visit now only has Castrol! :banghead: Anyone know or hear anything related to this??
I am a loyal user of engine oil from tesco.I even service all vehicle in my family using engine oil bought at tesco..below are the list;
1.Wira 1.5 1999 auto ( sold )
2.Waja 1.8 2002
3.Pajero 1997 LO47
4.Kenari 2004
5.W124 Merc
6.Exora cfe
7.BLM 2008

All vehicle has undergo at least twice oil change if its not driven frequently like the pajero and exora.My BLM has lost count already.Its 150k km now and been using tesco brand since the mileage is below 100k km.

On the stock at Tesco,both outlet in Melaka still has normal supply of engine oil.Now have Repsol and Penzzoil.Repsol lowest price is RM119 for semi 5l package if not mistaken.

I dont see any reason to buy engine oil at spare part shop anymorr unless they discount kaw2 like Tesco did.
Sometimes its so cheap that i changed semi oil at 5k interval.
 

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The shell oil engine warranty has so many clauses it's somewhat questionable.

The warranty only covers damage from the oil. And how often do we hear engine oil causing catastrophic engine failure? Usually it's the wear and tear parts that cause the failures and the warranty doesn't cover those.
 

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Unfortunately lately I noticed Tesco is not selling much of other popular oil brands anymore leh! The one I often visit now only has Castrol! :banghead: Anyone know or hear anything related to this??
Yah!, some oil not that cheap as before also.....:banghead:
 

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The shell oil engine warranty has so many clauses it's somewhat questionable.

The warranty only covers damage from the oil. And how often do we hear engine oil causing catastrophic engine failure? Usually it's the wear and tear parts that cause the failures and the warranty doesn't cover those.
Marketing......lol
 
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Yah!, some oil not that cheap as before also.....:banghead:
yea, sometimes i do experience that shell station selling the shell helix are expensive than other place... as for now i learnt to buy the engine oil by myself then only ask foreman help me change...
able to save more cost...
 
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The SHEW edy launch, that really a great promotion which covers engine warranty, feel great to have it.somehow heard shell new promotion also finally launch, I heard from my friend that shell going to launch this benefit to customer, bit confused on shew and new promotion.ayone know bit details on it? free oil maybe?:burnout:
free the shell helix product, but only after 4th oil changes, by the way its good to have this promotion also, i think can improve more people to know about take care of their engine, although its easy to always send service on time, but also extra knowledge on the engine condition
 

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Unfortunately lately I noticed Tesco is not selling much of other popular oil brands anymore leh! The one I often visit now only has Castrol! :banghead: Anyone know or hear anything related to this??
Just be patient. It will come again. The last one i bought was from giant, back in march. The giant promo was RM129. As soon as got, grab a few at one go. I have 3 new 4L bottles in my personal stock.
 

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Just be patient. It will come again. The last one i bought was from giant, back in march. The giant promo was RM129. As soon as got, grab a few at one go. I have 3 new 4L bottles in my personal stock.
I bought almost 2 years supply. From Tesco, UMW warehouse sale, Aeon also....lol
 

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Damnn I was looking up & down for those Tesco Helix Ultra but not available in few tesco around Klang Valley....finally i settled with Castrol Magnatec coz no choice....currently at tesco only available Casrol, Tesco Brand & Pennzoil if not mistaken...all are semi except Magnatec which got both semi & fully synthetic
 

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Damnn I was looking up & down for those Tesco Helix Ultra but not available in few tesco around Klang Valley....finally i settled with Castrol Magnatec coz no choice....currently at tesco only available Casrol, Tesco Brand & Pennzoil if not mistaken...all are semi except Magnatec which got both semi & fully synthetic
Their sales nowadays must get right date and time. Off and on still see Helix Ultra, but mostly Repsol now on sale.
 
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Tesco does offer Shell Helix oil, much cheaper on promotions (like last few weeks they have for only rm139 for the Helix Ultra 5w40). The T&C obviously disqualify them but I'd just settle for such promotions either Shell or other oils and take my chance without such warranty coz the price difference is way too big.
What is the price different between Shell Helix at petrol station, tesco and lazada online?
I heard someone them saying can get through online also... since Shell have the warranty and reward i seem quite attract with the promotion now... hahaha
 

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Bought at Shell petrol station @rm263 per bottles if not mistaken....tesco promo around RM160-170?
I wanna sell some stash of mine. Mobil 1 0w40 from Tesco. Siapa mau? Cheap cheap RM160 for 4L pack.
 
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