I recently paid a visit to a detailing shop that have good feedback from customers, at least from the shop's FB.
I had a look at their detailing packages. Wah, got macam-macam detailing steps (even 20+ steps) -- wash, clay, polish, polish headlights, put dashboard trim, get rid of smoke smell from car cabin, get rid of tar spots, and get rid of scratches and swirls.
What caught my attention was they will apply 3 different brands of waxes!
But as I observed, there was no claying done after washing -- just dry then straight to polish. There were also no 3 brands of waxes applied, presumably one after another. They only applied 1 layer of Osren Crystal Block (which was not the brand stated on the package).
Overall, I think they did a good job on the cars -- judging by the wet look and paint correction on the cars there, but I wonder why the shop chose to over-prescribe and even fake their detailing steps in their packages?
Is the competition so tough that shops have to resort to this tactic? Don't they care about customer loyalty?
I had a look at their detailing packages. Wah, got macam-macam detailing steps (even 20+ steps) -- wash, clay, polish, polish headlights, put dashboard trim, get rid of smoke smell from car cabin, get rid of tar spots, and get rid of scratches and swirls.
What caught my attention was they will apply 3 different brands of waxes!
But as I observed, there was no claying done after washing -- just dry then straight to polish. There were also no 3 brands of waxes applied, presumably one after another. They only applied 1 layer of Osren Crystal Block (which was not the brand stated on the package).
Overall, I think they did a good job on the cars -- judging by the wet look and paint correction on the cars there, but I wonder why the shop chose to over-prescribe and even fake their detailing steps in their packages?
Is the competition so tough that shops have to resort to this tactic? Don't they care about customer loyalty?
