Honda Malaysia Recalls 09 City and Jazz for important Product Update

Tom

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Tom

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Jul 6, 2000
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21,956 units of the 3rd-gen City (2009) and 1680 units of the 2nd-gen Jazz (2009/2010) will need replacement of the lost motion springs and retainers within the engine which may bend or snap over time which results in irregular engine noise and could cause the engine to stall. As a countermeasure, Honda Malaysia will replace these parts at no charge to the affected customers.

It's safe to say that there are no injuries or crashes related to this issue. Honda Malaysia is currently preparing the replacement parts, and will then commence the inspection and replacement effort.

Yoichiro Ueno, Managing Director and Chief Executive Officer of Honda Malaysia says, “We sincerely apologize to our customers and deeply regret the inconvenience caused by this predicament. It is our priority to put our customers first. To address this issue, we will be writing to all the affected customers to send their vehicles to an authorized dealer as soon as they receive notification from us,”

For more information, please call Honda Toll Free number at 1-800-88-2020, or visit any
authorized Honda dealer.

Official Release:

Petaling Jaya, 17 February 2011 – Honda Malaysia Sdn. Bhd. (Honda Malaysia or the
Company) announced that the Company will recall 21,956 units of 3rd Generation
City 2009 Year Model (YM) and 1,680 units of 2nd Generation Jazz 2009 & 2010 YM to
replace the lost motion springs and the retainers for all vehicles with countermeasure
parts. Lost motion springs, which are compressed by rocker arms in normal engine use,
may bend or break over time resulting in irregular engine noise and potentially causing
engine stalls.

No crashes or injuries have been reported related to this issue.

“We sincerely apologize to our customers and deeply regret the inconvenience caused
by this predicament. It is our priority to put our customers first. To address this issue,
we will be writing to all the affected customers to send their vehicles to an authorized
dealer as soon as they receive notification from us,” said Yoichiro Ueno, Managing
Director and Chief Executive Officer of Honda Malaysia.

The Company is in the midst of preparing the replacement parts. Necessary inspection
and replacement will be carried out when the parts are ready. All charges incurred in
the inspection and replacement work will be borne by the Company. Honda Malaysia
would like to assure its customers that all current selling models are not affected.

For more information, please call Honda Toll Free number at 1-800-88-2020, or visit any
authorized Honda dealer.
.
 

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chew118

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chew118

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It's safe to say that there are injuries or crashes related to this issue. Honda Malaysia is currently preparing the replacement parts, and will then commence the inspection and replacement effort.

OR

It's safe to say that there are NO injuries or crashes related to this issue. Honda Malaysia is currently preparing the replacement parts, and will then commence the inspection and replacement effort.
 

jimmyae101

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jimmyae101

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better reclaim new one engine.just worry after repair open d top cover of engine,cause oil leaking from some where from top,(gasket rubber),timing chain cover(sealant) oil pump under oil pan bal bla...!!!make sure everything is ok after change that stupid valve spring after do by technician.if not,problem is unstop come after change this free part,that time we sure pening kepala everyday went to honda service cantre for complaint oil leak.....unsolve problem if open engine cover kena by one of my friend driving honda civic 2.0 2007.be careful bro.
 

netracer

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netracer

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Seems to be a fact that most manufacturers are

1. cautious and admit to technical recalls to avoid being blamed for damage/claims later
2. using this as a branding effort by showing care/support to customers
3. lacking quality control as such technical recalls could have been avoided in the first place
4. putting up smaller recalls to gain support and peace of mind relatively
5. keeping quiet on bigger recalls as not economical to carry out

Have we as users being conned / kept at bay for the past ten years or more, or is it safe to say those years are zero technical recalls, no effort has ever been made to public awareness because there was no request?

With so much of technology advances and yet we have more recalls, QC should be improved or automotive sectors are similar to IT world where bugs and service packs are a norm ?

Imagine spending few hundred thousand RM to have a ride that need frequent technical recalls masked as technical updates, improved updates, better firmware, etc etc....

simply means u pay first, we get to the problem later (should you discover it first that is)
 

vk9

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vk9

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better reclaim new one engine.just worry after repair open d top cover of engine,cause oil leaking from some where from top,(gasket rubber),timing chain cover(sealant) oil pump under oil pan bal bla...!!!make sure everything is ok after change that stupid valve spring after do by technician.if not,problem is unstop come after change this free part,that time we sure pening kepala everyday went to honda service cantre for complaint oil leak.....unsolve problem if open engine cover kena by one of my friend driving honda civic 2.0 2007.be careful bro.
bro... dont scare me leh... my 2010 jazz just 5 months old...

so terrible kah?

how long do they need to check? we need to leave the car there??
 

g4i8y0t

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g4i8y0t

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Seems to be a fact that most manufacturers are

1. cautious and admit to technical recalls to avoid being blamed for damage/claims later
2. using this as a branding effort by showing care/support to customers
3. lacking quality control as such technical recalls could have been avoided in the first place
4. putting up smaller recalls to gain support and peace of mind relatively
5. keeping quiet on bigger recalls as not economical to carry out

Have we as users being conned / kept at bay for the past ten years or more, or is it safe to say those years are zero technical recalls, no effort has ever been made to public awareness because there was no request?

With so much of technology advances and yet we have more recalls, QC should be improved or automotive sectors are similar to IT world where bugs and service packs are a norm ?

Imagine spending few hundred thousand RM to have a ride that need frequent technical recalls masked as technical updates, improved updates, better firmware, etc etc....

simply means u pay first, we get to the problem later (should you discover it first that is)
Agreed.. Futhermore, unlike IT stuffs, faulty cars can lead to accidents, which can lead to fatalities.. like a stuck accelerator pedal for example.
 

vk9

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vk9

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IT stuffs are relative cheap compared to a car nowadays.... if my pc is faulty, i can trashed the whole pc.....

if this recall, open up the car engine and not properly assemble back, more headache will follows as mentioned by some forummers here..... i cant afford to trashed the car....... what sort of action or protection is given to consumer like us??
 

jimmyae101

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jimmyae101

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Leave ur baby on workshop over night or not,i not sure,depend how busy they are since recall back is make,i think they might super busy,just worry they(technician) doin their work" si sai" as long as part is replace.but not to check back after done.so my advise is send ur car to workshop for free change,u should follow up also.make ur ur baby is okay after repair.serious!:burnout:
 

vk9

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vk9

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how do they inspect and check? using computer or physically open up the engine to check?

how to made sure my car is ok after they change the part and assemble back?