Got Cheated Buying Item Through ZTH

amirmambo

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amirmambo

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A word of advice,i bought this HID Kit from this seller thibendran ,apparently the item that he sent to me was a different product compared to the pictures shown and the item doesnt even light up when i install it to my car.. I would like to warn others who would be interested in trading with this guy,he didnt reply my sms when i asked why was everything not as stated in his post,i have tried calling him and SMS several times bt there is no response..Has anyone ever faced any problems like this with this seller ?? He told me to act accordingly with this problem, I believe i have done my part by PMing him calling (ignored) and Text (also ignored) how am i suppose to react then ?? Noted that he is from Kuala Lumpur but item was sent from Johor,read another one of his post and he doesnt believe in COD (something to hide ??) :banghead:

http://www.zerotohundred.com/newfor...rbon-fiber-sticker-at-distributors-price.html

Any advice from you guys out there ?? Im still new here :D

This is his URL
Zerotohundred.com - View Profile: thibendran
 

Izso

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Izso

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Can you take pictures of your product and show us?
 

wfd9766acik

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wfd9766acik

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1) report to mudah.my admin (then u can proceed to next legal actions; i.e polis/tribunal pengguna etc)
2) next time buy from local area where u can meet n c d itmes urself b4 purchase - i always practise this
3) get frens from his area to whack the cheater

---------- Post added at 02:37 PM ---------- 6 hour anti-bump limit - Previous post was at 02:35 PM ----------

1) report to mudah.my admin (then u can proceed to next legal actions; i.e polis/tribunal pengguna etc)
2) next time buy from local area where u can meet n c d itmes urself b4 purchase - i always practise this
3) get frens from his area to whack the cheater
p/s: 'report to mudah.my' that is if buy via mudah
 

Izso

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Izso

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Before we resort to condemning the seller, let's have a look at what amirmambo received vs what is advertised. It might just be a perception issue.

It's not that Amirmambo didn't get his product, he got something that he says isn't the same as advertised. So show us the product and then let the ZTH Admins do their investigative work and decide on an outcome.
 

amirmambo

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amirmambo

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amirmambo

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amirmambo

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Nope,I have responded to him through PM,SMS n Calling but so far it has been 3 days and i have yet to hear anything from the seller..

Thank You Tom for helping me out with this,i really appreciate the assistance that you guys have helped me with so far :biggrin:

I am currently still waiting for his reply till today,funny thing is that when i SMS that im interested in purchasing he replied in a few minutes and now when a problem surfaces he is as silent as a graveyard :idea:
 

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Izso

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This image is just bad la.

Was this meant to be a used unit?
 

amirmambo

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amirmambo

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Nope,he promised brand new HID kit and from what i saw in his post it would be nicely placed in the box with a foam and everything,instead when i got the item it was pretty much packed like this..i took it out and when i looked at it i felt like the item has been used bfre this and that made me even more frustrated with the seller..Sorry if the image is not clear but lighting for my camera is jst not that good
 

thibendran

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thibendran

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As advertised, slim ballast HID set was sent to this buyer with the correct bulbs. This set was transferred to another box with well packaged separating bulbs and ballast. The item was also tested to ensure no complaints. This is a norm practice by any seller. Responded to buyer via pm too. Now, from the posts and comments, we see there is no issue on item being not sent. Basically he claims to not being satisfied for the box not sent as in picture and it just does not work on his car. Have requested buyer to respond on type of car he is using and how he has tested on it to troubleshoot. Pictures above are from buyer once it's opened and fixed for testing, not from seller. I'm ok to show another set of pics. So, it is unnecessary to decide from it. COD is not convenient since I travel frequently. Conning RM100 will not make us rich, guys :) By the way, I'm still trying to catch up with this forum since it's new to me. Thank you for being patient.
 
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amirmambo

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amirmambo

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As advertised, slim ballast HID set was sent to this buyer with the correct bulbs. This set was transferred to another box with well packaged separating bulbs and ballast. The item was also tested to ensure no complaints. This is a norm practice by any seller. Responded to buyer via pm too. Now, from the posts and comments, we see there is no issue on item being not sent. Basically he claims to not being satisfied for the box not sent as in picture and it just does not work on his car. Have requested buyer to respond on type of car he is using and how he has tested on it to troubleshoot. Pictures above are from buyer once it's opened and fixed for testing, not from seller. I'm ok to show another set of pics. So, it is unnecessary to decide from it. COD is not convenient since I travel frequently. Conning RM100 will not make us rich, guys :) By the way, I'm still trying to catch up with this forum since it's new to me. Thank you for being patient.

This is a norm practice by any seller ?? You should at the very least inform that to buyers out there, there are so many brands and items being sold that people look for and to be honest i've seen that type of box bfre and i expected an item which is advertised.. It is a norm ?? How would you feel if i promote to you a BMW 5series but instead i send to you a 3 series ?? Is that a norm ?? :banghead:..
As a buyer im not satisfied because of how you advertise your products,it is not a matter of the item has been sent or not bro, I cant come to a conclusion at the moment after seeing your reply.. Any other points of view from anyone else ?? I cant accept the fact that changing packaging is a norm
 

frootloops

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frootloops

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I don't think changing the packaging and sending a different item is a norm to any seller...like that can sell cap Ayam products in HKS boxes?

When u say a norm? Who's norm?
Most sellers here don't do this kind of business...
I think most of us believe honesty is the best policy...
From the pics it looks like a used item...anyway what is so hard to just give it in the original packaging
 

amirmambo

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amirmambo

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How bout this,i send the item back to you and you just give me a 1 to 1 exchange for a brand new item which is sealed and new seeing that the item comes with a 12months warranty that you have stated..Would that be ok with you ?? Seeing that you are all the way in Johor and I am in KL..
RM100 might not be alot for you but for a student like me its still quite a number,if you would agree to me sending back to you the whole KIT and you send me new ones that is exactly the ones that you advertise then we can close this argument..
If you agree please send me your details (name and address) so that i can settle this quickly atleast by this week :idea:
 

zmays

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zmays

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to the seller,

i use to buy cheap table fan from giant, tesco, carrefour, kedai ah hong and all of them test the fan first. then they put it back nicely in the box like when they take it out. nice what? is it difficult to put it back nicely after you test it?
 

vr2turbo

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vr2turbo

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If I have received them in TS pic condition I would have rejected them too, but TS cannot because he does not know where it came from.
Moreover what was advertised in the original picture should be what should be sent.
 

adlans

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adlans

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I woudn't say that thibendran is a dumb person but inexperience and dont know anything about customer service. Wanna stay long in business? just attend to your customer and make him satisfied again.

1st no good customer service
2nd give excuses
3rd comes in denial
4th Silent mode
5th .... conman edi

Cheers
 

vr2turbo

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vr2turbo

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Yup, for long term better make good the complaint. If not, business days are numbered.....