Dear rayracing79,
This is David, representative for Ducatus Finest Motor Oil. To my dismay, I am also shocked to hear that Ducatus engine oil have caused such a disturbance to you and your ride. It is almost impossible for any engine oil to cause engine damage over 2 day of usage. Nevertheless, we would like to investigate on this matter. I would appreciate your assistance into providing me the following:
-the damage parts that you claimed that were caused by my engine oil;
-an sample of my oil (est 200ml) that you have poured into your engine;
-information of your car make, model and engine type.
Upon receiving all above, we can proceed with a lab test, as selected by our insurance agent (AXA).
Should the test proofed to be as your claim, we will take full responsibility and make good to your losses.
Please get all the above prepared and send to me by end of May 2013 as all claims must be done promptly and systematically as required by the insurer. In the meantime, I hope that the discussions and assumptions could be stopped before any test report is out.
I hope to hear from you soon.
Regards,
David
Ducatus Sales Representative