Hap Seng Star Awarded Champion of Service Excellence Second Year in a Row

[d4rk]

<p><a href="http://wp.me/peOlx-e0k"><img class="aligncenter size-medium wp-image-53837" src="http://www.zerotohundred.com/wp-content/uploads/2013/05/Mercedes-Benz-SEAWARD-600x398.jpg" alt="" width="600" height="398" /></a></p>
<p>Being one of the leading authorized dealers for Mercedes-Benz cars in Malaysia, Hap Seng Star Sdn. Bhd. knows more than anyone of the importance in giving exceptional after-sales service to their customers. And their diligence in doing so has proved rewarding as they were crowned as the overall Champion in the prestigious Mercedes-Benz Service Excellence Award for the second time in a row.</p>
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<p>This annual competition saw a fierce competition between the 17 Malaysian authorized dealers, where all of them were judged on three measures: Satisfaction on Overall Service Experience at Service Centre (DCAA CSI), Percentage Fixed First Visit (FFV) and Mystery Shop Technical Audit (MSTA).</p>
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<p>“Based on the new key performance index introduced by Mercedes-Benz Malaysia this year, one of the critical factors that contributed to our win was the positive feedback from our very own customers. We are appreciative of the ‘thumbs-up’ from our customers and their continued supportâ€, said Wong Leh Seng, the Chief Executive for Hap Seng Star Sdn. Bhd.</p>
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<p>Hap Seng Star also performed very well at the biennial Mercedes-Benz Malaysia Skills Competition 2012, where a total of 10 Hap Seng Star employees achieved remarkable results across all categories. Two of them even emerged as champions in Certified Diagnosis Technician and Certified System Technician category.</p>
<p>With aim in using their great after-sales service as leverage in extending its presence in Malaysia, Hap Seng Star has opened a new Mercedes-Benz showroom in Balakong, Selangor and a Mercedes-Benz Autohaus Showroom in Jalan Ipoh, Kuala Lumpur.</p>