1. U never tell us what car u driving, as normally went in Active, should be Subaru, Evo or performance car.
2. Take 1 year to repair the car? How major is ur accident? overturned?
3. Owner has the right to complaint whatever they feel unsatisfied.
4. What insurance u cover on your car? Which adjuster firm that was assigned to survey your car?
5. As i know this workshop got problem in finance, if your driving EVO, Subaru, cant find part? *laughs . No money to roll on gua, not no parts =)
6. Normally we wont meet owner, unless there are complaints. =)
6. Let us know the details, and maybe we can help u with it.