Well since we're talking about streamyx here, I have something to add.
I couldn't connect to the internet for the past 5-6 days, only today morning the line was active again. During those 5 days I called the hotline, and they knew certain parts in Kulim were down. When asked why, they can't answer. I asked when does service will resume? They can't answer. Damn pissed man... *grumpy* Basically subscribers were left in the dark as to what was the problem and when it would be resolved. At least give us an estimate lah wtf!