Just to share....
recently, i had a bad experience with M1 kayu ara. Read a lot of good reviews on it before sending my car to their workshop
the problem started when my active steering faault indicator came on. So i decided to send to M1 to get the fault fixed.
Sent the car over and left it with them. Later, they called and informed that they changed the battery of the car before even asking for permission to proceed to change it??
they claimed the battery is weak and should be changed. when i went to collect the car, i noticed the fault indicator is still there. but i still paid for the battery. They told me to see whether the indicator is there after driving for a while?? They didnt diagnose? and tested everything is alright?
i drove back the car with the indicator still on (knew that they didnt do anything to fix it). the next thing, the car started died and i had to get the tow truck to send it back to the workshop as the car cant be started at all. they changed the starter and the car is fine but the active steering fault still not solved.
i know they are incompetent. then i decided to send the car to optimum after realising the car was revving up a little when i step on the breake pedal?? optimum kayu ara discovered that M1 didnt install back the air mass sensor when they changed the starter. what the....i called them to rectify and one guy that answered the phone told me not possible as the car cant move if air mass not installed. bullshit...
optimum fixed it back and everything works fine.
the acive steering problem was identified after sending the car to obemaier at jln ipoh without charging me a cent. i will never send my car back to M1 after this. they can do normal servicing but hell no, if you want your car issue to be fixed by them.