Ford introduces new industry-leading extended service plan

Ford Motor Company and its local authorised distributor, Sime Darby Auto ConneXion, are going a step further to provide customers with an enhanced ownership experience. Effective April 1, Ford and Sime Darby are offering industry leading Extended Service Plan (ESP) Premium Maintenance Coverage on Ford Focus, Mondeo and Escape models.

Ford is the first auto maker in Malaysia to offer an ESP, complementing its existing factory warranty coverage of three years or 100,000 kilometres. Designed to add convenience and improve customer satisfaction, ESP covers – at no charge to the customer – regular checkups, routine inspections, preventative care and replacement of normal “wear and tear” items. In addition, the premium maintenance coverage includes:

  • Engine oil and filter changes
  • Multi-point inspections
  • Replacement of brake pads and linings when worn
  • Shock absorber replacements
  • Spark plugs
  • Clutch discs
  • Engine belts
  • Engine hoses
  • Wiper blades

ESP services cover the first three years or 60,000 kilometres, whichever comes first. Owners can be assured all maintenance on Ford vehicles are carried out by trained Ford technicians who use genuine Ford parts.

“Ford ESP delivers maximum protection to our customers by offering the most extensive service plan coverage in the market,” said David Westerman, Asia Pacific Regional Manager at Ford Export and Growth Operations. “At Ford, we’re constantly working to improve customer satisfaction, and this ESP commitment adds security and convenience while providing considerable cost savings for our customers throughout their ownership experience.”

For more information on ESP, please visit

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