I brought it over to the Service Centre on 27 Feb, for a check up and the mechanic said that their troubleshooting showed that its a sporadic problem hence they cannot escalate the issue to replace the gear box. So i was told to go back and if it happens again bring it back for them to test again. Its extremely dangerous if this happened while i was overtaking another vehicle.

Clearly the message I got from VW wearnes service centre is that they will only take it seriously if this problem occurs again, i.e. they can test it as a permanent fault in the system or if I get into an accident in this car due to this issue.

Talk about great customer service and absolutely reassuring piece of vehicle.

By the way, Id bought this car in Malaysia, and I’d like to highlight that this car is less than 3 months old, just had its first 1000 km service on 10th Feb 2010.

Not recommending anyone to buy this car….I honestly thought it was a to-die-for car. Forget it, despite how great the handling is this car is missing the most important & basic thing, a gear box thats suppose to be key to support its performance!

Terribly disappointed.

Hey “dumb head”, I’m not bitching or whatever reason, IS JUST THAT, the way u r referring ppl is “over border”, why in da hell you refer some ppl “talking like idiots”??? for what reason??? showing u r damn smart izzit!!!

Plz read it carefully next time, b4 replying.
Confirm u r dumb & can’t even read other comments correctly.

P.s: I am not complaining VW cars or Dealers guys, I am pin pointing gtr23 for his “sarcastic” sentence in this forum.

Actually what happened was AP for volkswagen was owned by Autostart before. Now that DRB Hicom took over, Volkswagen Group Malaysia thought it will be better but unfortunately not. As you can see, DRB Hicom is a government link company, meaning nobody owned it and all even CEO is per contract basis, so apparently they work very slow cause its not their own business to begin with. So the cars stuck in the Port for months since the current AP holder still havent get the duty docket price yet.

Which bring Vw Cars to flame the principal boss due to no car to sell, overheads, and sales person running away due to cant cari makan. And the principal shoot back by saying we are the principal, if we wana launch or not launch, its up to us (something along that line). To make thing fair, Vw Cars also abit kurang ajar to the principal over the years so initially all those accumulated and they got terminated.

This is the closest inside info that i able to get. Like i said in previous post before, no point to cheers or pissed on whatever happened, we just see if this will help the brand in the future or not. Like it or not, Vw Cars is the most active dealer and eventhough their aftersales sucks, well… it just sucks. Just to give u guys a lead, since Vw Cars no longer the authorized dealer for Volkswagen, and they are sponsoring monsoon cup, (monsoon cup needed 40 cars), the bought 15 Jaguars from Sisma Auto for that purpose. So later on they going to sell the Pre Reg Jaguar. Good news for Jaguar lovers.

If only the Mark 6 or Roc is already in showroom, we all can enjoy Pre Reg Mark 6 and Roc and maybe Passat CC…. sigh

so far VGM has done nothing in promoting the brand. the most active dealer been terminated due to disagreement which both also keras kepala to solve it accordingly.

let just see la after his if this termination is good for the brand future or not.

In hk, even their dealer here are having very good relationship with the VW ( its direct dealership from VW germany), the GTI mk6 still have to wait atleast 3 months for the delivery after they cleared the first batch of cars from germany. For Scirocco the situation is more or less the same.

I sold my car in August and was interested to get one white golf gti mk 6 but the dealer told me that new car only arrive after Dec 09 because the global supply of Golf TSI and GTI is tight.

generally i would not agree that beetle or polo are cheap car so they deserve poorer customer service. But in hk the VW group took back their dealership because its more profitable and the service quality of previous dealership are having a lot of complain sent to germany.

Heard the will do the same to the Audi dealer soon as well. The disputes over the malfunction on Multitronic gearbox and the poor call center management are making the Audi warning the current hk dealer.

let’s let the local VW boys resolve their issues on their own. we’re here to share our love for automobiles – old and new, cheap or expensive.

who cares what background we come from.

here’s an idea, if u’re up for it, i’ll treat u pissed-off lads to a night out – on me. vip passes to the MC Asia – The Beginning. Nov 21 @ KL Live. Wanna know more visitmcasia.com.

u know how to reach me (after all, email is required).