BridgestoneNewsTyres

Bridgestone Launches One Stop ACT Service Center – AutoCare and Tyre

K keshy
Posted onJun 24, 2008 at 10:12 PM
Updated onUpdated on Aug 9, 2008 at 8:15 AM

bridgestoneactBridgestone recently launched the AutoCare & Tyre (ACT) which is essentially an integrated full-facility auto service centre. ACT is a division of Bridgestone Tyre Sales (M) Sdn Bhd and the latest addition to the Bridgestone family channels of PRO-Shops, Truck Tyre Centres, Retread Partners and Fleet Points.

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ACT has come up with an 8-action programme to render safety service and total customer care by: listening very well to customer requirements, inspecting well of customer car, explaining thoroughly of the car condition to the customer, proposing the most suitable products and services, fixing with professional skill, explaining proper usage with kind attitude and keeping precise record of customer car.

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ACT also offers premium products i.e. tyre, lubricant, battery, brake and shock absorber among others from leading manufacturers such as Bridgestone, Firestone, Shell, Bendix, Denso, Kaishen, BSL, Yokohama Battery and etc. Customers can take advantage of the various promotional service packages and best-buys, and be assured of genuine parts used and professional service by skilled mechanics.

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ACT will operate in 8 different locations around the Klang Valley:

Kelana Jaya
H-09, Jalan SS6/16A
Dataran Glomac, 47301
Kelana Jaya, Selangor
Tel: 03-7880 5289 / 5290

Taman Equine
No.2, Jalan Equine 9E,
Taman Equine, Bandar Putra Permai,
43300 Seri Kembangan, Selangor
Tel: 03-8941 3418 / 5422

Taman SEA
No.2, Jalan SS23/11
Taman SEA, 47400
Petaling Jaya, Selangor
Tel: 03-7804 5289 / 5982

Kepong
No.33, Jalan Metro Perdana 7,
Taman Usahawan Kepong,
Kepong Utara, 52100 Kuala Lumpur
Tel: 03-6259 5381 / 5382

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Sentul
No.25, Ground Floor
Jalan 11/48A
Sentul Raya Boulevard
Off Jalan Sentul
51000 Kuala Lumpur
Tel: 03-4043 3268 / 8268

Puchong
No.43, Ground Floor
Jalan Puteri 4/1, Bandar Puteri
47100 Puchong
Tel: 03-8060 5151 / 1122

Pandan Indah
No.18-G, Jalan Perubatan 2
Pandan Indah
55100 Kuala Lumpur
Tel: 03-4293 6633

Gombak
No.28-14,
Jalan Gombak 3 1/4 mile,
53200 Kuala Lumpur
Tel: 03-4021 5289 / 2982

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Auto services include the following:
• Tyre
• Lube
• Battery
• Brake
• Shock Absorber
• Other services

ACT puts into practice the following 8 actions programme for excellent service and customer safety:

1. We listen very well to your requirements,
2. We inspect well of your car,
3. We thoroughly explain the condition,
4. We propose the most suitable products and services,
5. We fix with professional skill,
6. We explain proper usage with kind attitude,
7. We keep precise record of your car, that’s why
8. We ACT as your safety partner.

In order to implement the above 8 actions programme, ACT will operate under the following 8 initiatives:

1. Welcome customers with their names
2. Listen to customer’s request
3. Utilize safety check sheet
4. Make sure to report to customers the inspection result
5. Advise the most suitable products
6. Explain professional technical services
7. Advise on safety driving
8. Make sure to keep the service record
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Post Views: 1,348
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    KW
  • Jun 26, 2008
Was thinking... would this workshop last as long as the one before... Shell Autoserv if i'm not mistaken... They actually gave great services. Best wishes to them!
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    anastasia
  • Nov 9, 2008
i went kelana jaya twice but i really feel frust i being charge so high .. till the unexpected amount and the way they consult me sort like i need to change everything since i am naive about car anyway this is my last time there .
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    stacey
  • Jan 2, 2009
im feel very dissapointed on ur professional service. i was wasted my time n money to believe on ur professional service at ACT. but wat i get back is only angry. 1 problem have to use 1 month to fix it...until now also have the problem..others normal auto service shop only use few hours to fix my problem..im very happy on it...ACT service man consult to change many things but problem stil der...n charges very high too...ACT is in my bad list..never n ever go der...
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    paulaner
  • Jan 2, 2009
Hey guys,

Appreciate your generous comments on ACT.

First of all, would like to introduce myself from ACT's Marketing Team and furthermore would like to express my apologies on behalf of ACT on any dissatisfaction caused.

We would like to seriously highlight the comments made by 'Stacey' posted on January 2nd, 2009, that if you could provide us the details and particulars as to which branch you brought your vehicle in to service? This way we would be able to streamline and rectify the necessary actions to solve our service and quality issues, nevertheless to provide our customers Reliable, Quality and Personalised Care.

Based on our 8 Promises, the first promise refers to " We listen well to your requirements", therefore regardless of any comments, we also take your feedback (or requirements) very seriously in order for ACT to improve and serve you more!

Appreciate your feedback.

Thanks.
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    coco
  • Jan 23, 2009
im feel very disappointed with on of ur staff at puchong branch. if im not mistaken, she is customer service advisor n i do know her name..maybe siti or something like that.i take service package rm 168.00 included carwash..my car still dirty when i want to take it..and i ask her why my car not sent to carwash..she said if sent to carwash take time to finish.. she supposed to be inform me first.. do not take own decision..i think she do want go back early that's why she dont care about my car or not..seriously i regret about ur sevices..i will tell my friend also about ur bad services,,,this is my last time there..................!!!!!
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    DIANA LEE
  • Jan 24, 2009
i would like to share to everybody about bad experience at BRIDGESTONE AUTOCARE N TYRE, PUCHONG BRANCH. i service my car husband last week (friday 16/01). when i came to the shop nobody greet me. one lady as a customer service just ignore me n buzy with her personal phone call. i do know want to ask who coz every body also buzy. as a customer service she must know about her job description. she also not smile when talked to the customer. please take action with my comment..dont just see this comment n reply back to the customer but nothing action to do.!!!
one thing services package so expansive compared other shop....!!
think about it..
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    paulaner
  • Feb 20, 2009
Hi coco,

Our sincere apologies for the inconvenience you have experienced last month with respect to your patronage at ACT Puchong branch.

We have taken this matter very seriously and an investigation into the matter has already been in progress. Consequently, we have also directed the proper communication channel to contact you further in order to express our sincere apology.

Thanks.
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    paulaner
  • Feb 20, 2009
Hi Diana,

It was distressing to learn about the unfortunate incident occured during your patronage.

Because of this serious oversight, and as a testament to our appreciation of you as a customer, we are looking into your comments very seriously in order to take the necessary actions to improve our customer service quality.

As an assurance, we will continue to be committed to providing all of our customers with the highest standards of customer service.

Thanks.
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    WNL
  • Jan 28, 2010
Hi paulaner, do you have a contact number or email so we can feedback any unhappiness or dissatisfaction to you directly in regards to ACT services. Thanks
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    KS
  • Feb 24, 2010
Hello, Good day,

is your service center provide carbon cleaner service? don't want to do overhaul. thank you!
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saya merupakan pelanggan tetap ACT pandan indah. En. Mat dan kakitangannya memang memberikan servis yang sangat tip top untuk pelanggan. Saya sangat sedih kerana ACT dah xde lagi. Siapa yang ada nombor telefon en Mat, tolong beritahu saya. Saya nak pergi ke bengkelnya lagi
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    brat2104
  • Jul 4, 2014
I used to go to act pandan indah branch and i love their service. Sadly, the workshop already closed ( change) and i lost contact with en ahmad and all the staff.. How can i contact them?
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